This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Using Thunderbird: What is purpose of Template and how is it used?

more options

I set up a template with "boilerplate" beneath the text area - more info than just a signature. Then I tried to open the saved template to write a message in it. I couldn't enter any text. Why have a template if it can't be used (edited before sending).

Also, your categories of Help exclude one very important category: "Using Thunderbird". I've used at least 6 major email programs in the last decade and they all cover the basics of using the application. I'm stunned that Thunderbird missed this completely. General Help on using templates would have circumvented the need for this question. Otherwise, I like it!

I set up a template with "boilerplate" beneath the text area - more info than just a signature. Then I tried to open the saved template to write a message in it. I couldn't enter any text. Why have a template if it can't be used (edited before sending). Also, your categories of Help exclude one very important category: "Using Thunderbird". I've used at least 6 major email programs in the last decade and they all cover the basics of using the application. I'm stunned that Thunderbird missed this completely. General Help on using templates would have circumvented the need for this question. Otherwise, I like it!

All Replies (1)

more options

I suggest you use Google instead of Thunderbird help. http://kb.mozillazine.org/Thunderbird_:_FAQs_:_Using_Templates