This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denne tråden ble arkivert. Still et nytt spørsmål dersom du trenger hjelp.

How do I get rid of ask? It wants to change my home page. Getting tired of it!!

  • 3 svar
  • 3 har dette problemet
  • 1 view
  • Siste svar av Quail1234

Quail1234
Quail1234
more options

It will not let me keep my home page like it use to. I change it and when I go back on again it asks if I want to keep current page. "Please get rid of ASK!!!" Thanks

It will not let me keep my home page like it use to. I change it and when I go back on again it asks if I want to keep current page. "Please get rid of ASK!!!" Thanks

Valgt løsning

Start Firefox in Safe Mode to check if one of the extensions (Firefox menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox menu button/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

You can open the about:config page via the location/address bar and search for prefs that refer to ask.com. You can reset user set (bold) ask.com pref(s) via the right-click context menu to the default value.

Les dette svaret i sammenhengen 👍 0

All Replies (3)

Scribe
Scribe
more options

Hi, please try working through Remove Ask Toolbar and Ask.com Search by Malware Tips - the article is a little old so you may have to improvise!

Note that not all removal programs will detect all malware, so you may need to run several or all of them.

After removal you may need to reset your home page and search, which you can do by running the add-on SearchReset.

If your question is resolved by this or another answer, please take a minute to let us know. Thank you.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Valgt løsning

Start Firefox in Safe Mode to check if one of the extensions (Firefox menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox menu button/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

You can open the about:config page via the location/address bar and search for prefs that refer to ask.com. You can reset user set (bold) ask.com pref(s) via the right-click context menu to the default value.

Quail1234
Quail1234 Eieren av spørsmålet
more options

Thanks everyone. I got rid of it!!