Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denne tråden ble arkivert. Still et nytt spørsmål dersom du trenger hjelp.

FF 40 onwards only allows admin to work, standard user ff starts but no window.

  • 2 svar
  • 1 har dette problemet
  • 8 views
  • Siste svar av cor-el

TonysFF
TonysFF
more options

ff 40.0.3 only works for admin account

Since I upgraded to FF 40.0.3 I can only use it if started as admin account user. Otherwise it creates an instance in Task Manager and shows no window. Anyone any ideas on how to resolve this. I have used an earlier version, 30.0. after uninstalling 40.0.3 and that works OK. 

I checked out the compatibility options and they were set as suggested. If someone knows where the ff 39 version exe file is available then that would be more up to date than 30. Latest release also behaved the same as 40.0.3 and causes same problem.

Please also note full system virus checks have been done using Kaspersky and Malwarebytes.

In anticipation of some other information /suggestions.

Thanks Tony

ff 40.0.3 only works for admin account Since I upgraded to FF 40.0.3 I can only use it if started as admin account user. Otherwise it creates an instance in Task Manager and shows no window. Anyone any ideas on how to resolve this. I have used an earlier version, 30.0. after uninstalling 40.0.3 and that works OK. I checked out the compatibility options and they were set as suggested. If someone knows where the ff 39 version exe file is available then that would be more up to date than 30. Latest release also behaved the same as 40.0.3 and causes same problem. Please also note full system virus checks have been done using Kaspersky and Malwarebytes. In anticipation of some other information /suggestions. Thanks Tony

All Replies (2)

guigs
guigs
more options

I understand that the compatibility settings are correct, I made sure to try this with this as the reference for discussion on sharing all apps with other types of accounts: http://superuser.com/questions/693047/enable-access-to-programs-in-guest-a...

Since it changes after updating, is the program recognized as a new one once it has been updated?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) to see if that helps.

Create a new profile as a test to check if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.