This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Just updated thunderbird and it now wont download emails

  • 2 svar
  • 2 har dette problemet
  • 9 views
  • Siste svar av zerostreet

more options

I updated thunderbird today and it no longer receives emails. It checks the server but I get no error message. I even deleted my password and it does not get to the point to ask for the password. All other means by which I get my email work, only thunderbird has an issue.

I updated thunderbird today and it no longer receives emails. It checks the server but I get no error message. I even deleted my password and it does not get to the point to ask for the password. All other means by which I get my email work, only thunderbird has an issue.

Valgt løsning

As you have just updated Thunderbird, it is possible that your anti-virus product is blocking Thunderbird. Close Thunderbird and check the AV/firewall product settings.

On occasions, I have had to access anti-virus/firewall product and reset to 'Allow' Thunderbird. For some unknown reason it did not seem to realise that Thunderbird update is still Thunderbird. Once, I had to set to block and then reset to 'Allow. to get it to work. Then restart Thunderbird.

Les dette svaret i sammenhengen 👍 0

All Replies (2)

more options

Valgt løsning

As you have just updated Thunderbird, it is possible that your anti-virus product is blocking Thunderbird. Close Thunderbird and check the AV/firewall product settings.

On occasions, I have had to access anti-virus/firewall product and reset to 'Allow' Thunderbird. For some unknown reason it did not seem to realise that Thunderbird update is still Thunderbird. Once, I had to set to block and then reset to 'Allow. to get it to work. Then restart Thunderbird.

more options

Thanks. I tried that and in the end solved the problem by removing the email account and reinstalling.