This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

more options

How are you ? This is my last possible attempt with Firefox , if I can not fix it here, I will be switching. As you can see below, my firefox only crashed so much, and I cant stand it. I need help ... please ... anyone.

Mayday


Submitted Crash Reports Report ID Date Submitted bp-7958700a-7c4d-44f2-90c0-a53642160308 3/7/2016 7:25 PM bp-c6d6b4e5-0e57-43e0-9dfe-48d492160307 3/6/2016 9:09 PM bp-b7598725-6471-4d98-b60a-be6b82160306 3/6/2016 2:03 AM 978127a6-a07b-4119-aef2-9ac4e68de8e5 3/4/2016 7:08 PM bp-25987af5-b9b3-4a44-ac4a-d62a72160303 3/2/2016 7:48 PM bp-c11748e7-6a1e-4758-bb8a-48fd32160302 3/1/2016 9:51 PM bp-a298b359-99cd-449e-9bdc-556f22160301 2/29/2016 7:25 PM bp-3f5f7110-2159-4ee4-bd3f-4e9d62160226 2/25/2016 9:49 PM bp-54521be2-b4d2-4796-9feb-627292160225 2/25/2016 12:12 PM bp-08ecf005-0bdc-4fb6-b491-11c642160225 2/24/2016 10:04 PM bp-2914fc3d-00ef-4eb7-bee5-2ee032160224 2/24/2016 4:46 PM bp-bacba499-1896-4c25-9db5-802c92160224 2/23/2016 8:59 PM bp-ec7a601e-3221-40cf-b6f1-bba612160222 2/21/2016 9:21 PM bp-5e62b4b2-9e24-4890-b250-944f22160219 2/19/2016 9:20 AM bp-5874bcfa-a32e-45af-8eb4-2e0d22160216 2/15/2016 9:51 PM bp-cebe8378-265f-4d07-8e0d-033ec2160215 2/15/2016 6:36 PM bp-7b70fcd3-fd27-426e-8b0d-66b032160215 2/15/2016 10:40 AM bp-e1a5c955-15d1-4865-a518-840a02160215 2/15/2016 8:07 AM a58d854e-f91f-4081-8660-473d9b930bb0 2/11/2016 9:38 AM bp-ab531327-b086-4046-912a-326a62160211 2/10/2016 10:05 PM 70e92bed-2037-41b3-a334-b1cfc56639ad 2/10/2016 2:59 PM bp-b2eeed9c-69ac-4d08-8575-b8e5d2160109 1/9/2016 10:57 AM bp-2ea558ba-5242-4d89-8098-626672160108 1/7/2016 10:39 PM 240727ef-afd2-4a39-b4bb-6e0cb58018fe 11/22/2015 12:24 AM c2673b72-4fed-4fe8-819a-3226d7f66343 11/22/2015 12:03 AM bp-fd607527-af0d-4609-99bf-524c72150921 9/20/2015 11:24 PM bp-c20a329d-ac2c-4424-95c7-586e82150915 9/14/2015 9:00 PM bp-d9dee9ea-1140-481e-a8a3-f18dd2150913 9/13/2015 6:47 PM 01ec50de-b29b-46b0-8fe6-703c047b6111 8/3/2015 8:43 PM bp-8d33447a-9c19-4d7c-a9cf-1f0922150728 7/28/2015 5:29 PM a3f8efef-dd4e-401e-9c13-8dec56cd4985 7/28/2015 2:56 PM 80cfd8c0-9492-48be-9036-438c30f59411 7/14/2015 12:01 AM 8ba2ed72-462d-451a-9626-d71109e28283 6/23/2015 10:40 PM 347c2222-204b-4a08-be88-89f205c21b41 6/3/2015 6:24 PM 390892bc-1546-48f1-a7d4-1a4f3b1ec6f7 5/31/2015 9:29 AM 08ea808b-e1fd-45ee-bb4b-324d6da638d4 5/23/2015 12:58 PM 672d212f-f30b-47b2-9724-774ce732c772 5/21/2015 8:54 PM 04eb2372-9c8e-4dad-801a-56c1fe71346e 5/20/2015 5:39 PM b2e313fe-0563-488f-a498-70a00c6f70d3 5/9/2015 3:09 PM bp-59a83468-6669-4c01-bc0f-dbf5c2150507 5/7/2015 6:35 PM bp-310024aa-b1cf-4718-a50b-562812150427 4/26/2015 8:15 PM bp-46d68aa4-7c88-4986-a4ff-362f42150426 4/26/2015 11:18 AM bp-cdee42cf-2f20-4c5d-8971-e9a2d2150423 4/23/2015 7:12 PM 9e94554a-2616-4ba5-ad88-3be22c657a26 4/19/2015 5:51 PM 31f35a69-2f99-4f2d-83c6-5eb4b1def1b7 4/14/2015 10:53 PM cd2c19ed-a1e2-468e-a550-83291204bf9d 4/12/2015 8:51 PM bp-d5e67306-2a43-4305-97d3-69ee72150412 4/12/2015 3:06 PM bp-e506532b-e6d8-4600-9dba-e6fd12150412 4/12/2015 2:30 PM 906de8f0-b32f-41da-97a4-17449b7092b3 3/30/2015 5:50 PM 68aba72b-e252-4fe7-a06f-932da90e5f07 3/25/2015 7:12 PM f44201f8-c1b0-4c53-90ed-c31910b51a70 3/24/2015 11:00 PM bp-ede4bfa6-a781-471f-bbc2-4976c2150321 3/21/2015 2:34 PM bp-21133419-018e-4c13-84e9-280992150306 3/6/2015 6:56 PM 3cfe640c-3c3c-4aed-a446-90d976ddec11 3/4/2015 5:51 PM e3c3b468-922e-46a5-a849-e1a79e773fac 3/1/2015 1:12 PM bddced0f-478e-43ab-ac3d-1e3dfdf11644 2/26/2015 8:12 AM 7083155c-d913-409c-a9da-7af57bb13b9d 2/25/2015 9:29 AM f31591b3-2448-4d62-ba89-bd679df148c3 2/23/2015 8:18 AM bp-9ab66f0c-e1bf-4590-b4b0-aac8b2150222 2/22/2015 3:03 PM 8fef0b4b-52a9-4be5-9370-13b194c92892 2/21/2015 4:19 AM e3d02ae1-5611-422c-99c7-f06e9b3e152a 2/21/2015 3:47 AM 6555974c-a152-4577-ae93-b84e85bfdac0 2/19/2015 7:58 AM 3b370a8b-1b6c-4e35-9180-9c97194dbaf3 2/18/2015 1:09 AM 0c05145c-75e8-4dea-9a2a-442c9860b501 2/16/2015 2:05 PM e08ba0be-8e69-4a16-9dc2-0e381f07e470 2/15/2015 11:32 PM bp-10ffcaee-91c4-4554-ae52-55cb02150213 2/13/2015 5:11 PM bp-8936a48c-49fb-4e58-ab2e-2f5ea2150213 2/13/2015 11:54 AM bp-9e014be8-c63a-45d3-a9b9-355842150209 2/9/2015 6:01 PM bp-cf918c69-7b10-4740-9e7f-935282150204 2/3/2015 9:50 PM bp-d6691ab7-533b-4894-b1d2-dd8832150202 2/2/2015 4:11 PM 76ac7cee-d681-4394-8fe8-dbf984048111 2/2/2015 1:21 PM bp-087d2235-8c52-49fa-9ee8-039872150201 2/1/2015 3:24 PM 72972ce2-bd64-4c18-999a-12fffbd9ed09 1/22/2015 4:21 PM bp-f62a2155-3751-4244-928a-dc6332150122 1/22/2015 4:18 PM bp-b616ec4b-6871-4543-a822-1f5192150117 1/16/2015 11:25 PM baa7266b-f506-4c2c-8fe6-993e800f9e16 1/16/2015 12:46 PM 4ed2dde0-fcd7-40d1-97c9-b6dd75dc3cb5 1/11/2015 12:07 AM bp-ddbe384e-7b9c-4ab1-8988-02e942150111 1/10/2015 11:25 PM bp-386012c9-3778-4168-93fb-e11fe2150107 1/7/2015 3:36 PM bp-2033661d-22b0-4cc6-85d7-658222150104 1/4/2015 11:39 AM

How are you ? This is my last possible attempt with Firefox , if I can not fix it here, I will be switching. As you can see below, my firefox only crashed so much, and I cant stand it. I need help ... please ... anyone. Mayday Submitted Crash Reports Report ID Date Submitted bp-7958700a-7c4d-44f2-90c0-a53642160308 3/7/2016 7:25 PM bp-c6d6b4e5-0e57-43e0-9dfe-48d492160307 3/6/2016 9:09 PM bp-b7598725-6471-4d98-b60a-be6b82160306 3/6/2016 2:03 AM 978127a6-a07b-4119-aef2-9ac4e68de8e5 3/4/2016 7:08 PM bp-25987af5-b9b3-4a44-ac4a-d62a72160303 3/2/2016 7:48 PM bp-c11748e7-6a1e-4758-bb8a-48fd32160302 3/1/2016 9:51 PM bp-a298b359-99cd-449e-9bdc-556f22160301 2/29/2016 7:25 PM bp-3f5f7110-2159-4ee4-bd3f-4e9d62160226 2/25/2016 9:49 PM bp-54521be2-b4d2-4796-9feb-627292160225 2/25/2016 12:12 PM bp-08ecf005-0bdc-4fb6-b491-11c642160225 2/24/2016 10:04 PM bp-2914fc3d-00ef-4eb7-bee5-2ee032160224 2/24/2016 4:46 PM bp-bacba499-1896-4c25-9db5-802c92160224 2/23/2016 8:59 PM bp-ec7a601e-3221-40cf-b6f1-bba612160222 2/21/2016 9:21 PM bp-5e62b4b2-9e24-4890-b250-944f22160219 2/19/2016 9:20 AM bp-5874bcfa-a32e-45af-8eb4-2e0d22160216 2/15/2016 9:51 PM bp-cebe8378-265f-4d07-8e0d-033ec2160215 2/15/2016 6:36 PM bp-7b70fcd3-fd27-426e-8b0d-66b032160215 2/15/2016 10:40 AM bp-e1a5c955-15d1-4865-a518-840a02160215 2/15/2016 8:07 AM a58d854e-f91f-4081-8660-473d9b930bb0 2/11/2016 9:38 AM bp-ab531327-b086-4046-912a-326a62160211 2/10/2016 10:05 PM 70e92bed-2037-41b3-a334-b1cfc56639ad 2/10/2016 2:59 PM bp-b2eeed9c-69ac-4d08-8575-b8e5d2160109 1/9/2016 10:57 AM bp-2ea558ba-5242-4d89-8098-626672160108 1/7/2016 10:39 PM 240727ef-afd2-4a39-b4bb-6e0cb58018fe 11/22/2015 12:24 AM c2673b72-4fed-4fe8-819a-3226d7f66343 11/22/2015 12:03 AM bp-fd607527-af0d-4609-99bf-524c72150921 9/20/2015 11:24 PM bp-c20a329d-ac2c-4424-95c7-586e82150915 9/14/2015 9:00 PM bp-d9dee9ea-1140-481e-a8a3-f18dd2150913 9/13/2015 6:47 PM 01ec50de-b29b-46b0-8fe6-703c047b6111 8/3/2015 8:43 PM bp-8d33447a-9c19-4d7c-a9cf-1f0922150728 7/28/2015 5:29 PM a3f8efef-dd4e-401e-9c13-8dec56cd4985 7/28/2015 2:56 PM 80cfd8c0-9492-48be-9036-438c30f59411 7/14/2015 12:01 AM 8ba2ed72-462d-451a-9626-d71109e28283 6/23/2015 10:40 PM 347c2222-204b-4a08-be88-89f205c21b41 6/3/2015 6:24 PM 390892bc-1546-48f1-a7d4-1a4f3b1ec6f7 5/31/2015 9:29 AM 08ea808b-e1fd-45ee-bb4b-324d6da638d4 5/23/2015 12:58 PM 672d212f-f30b-47b2-9724-774ce732c772 5/21/2015 8:54 PM 04eb2372-9c8e-4dad-801a-56c1fe71346e 5/20/2015 5:39 PM b2e313fe-0563-488f-a498-70a00c6f70d3 5/9/2015 3:09 PM bp-59a83468-6669-4c01-bc0f-dbf5c2150507 5/7/2015 6:35 PM bp-310024aa-b1cf-4718-a50b-562812150427 4/26/2015 8:15 PM bp-46d68aa4-7c88-4986-a4ff-362f42150426 4/26/2015 11:18 AM bp-cdee42cf-2f20-4c5d-8971-e9a2d2150423 4/23/2015 7:12 PM 9e94554a-2616-4ba5-ad88-3be22c657a26 4/19/2015 5:51 PM 31f35a69-2f99-4f2d-83c6-5eb4b1def1b7 4/14/2015 10:53 PM cd2c19ed-a1e2-468e-a550-83291204bf9d 4/12/2015 8:51 PM bp-d5e67306-2a43-4305-97d3-69ee72150412 4/12/2015 3:06 PM bp-e506532b-e6d8-4600-9dba-e6fd12150412 4/12/2015 2:30 PM 906de8f0-b32f-41da-97a4-17449b7092b3 3/30/2015 5:50 PM 68aba72b-e252-4fe7-a06f-932da90e5f07 3/25/2015 7:12 PM f44201f8-c1b0-4c53-90ed-c31910b51a70 3/24/2015 11:00 PM bp-ede4bfa6-a781-471f-bbc2-4976c2150321 3/21/2015 2:34 PM bp-21133419-018e-4c13-84e9-280992150306 3/6/2015 6:56 PM 3cfe640c-3c3c-4aed-a446-90d976ddec11 3/4/2015 5:51 PM e3c3b468-922e-46a5-a849-e1a79e773fac 3/1/2015 1:12 PM bddced0f-478e-43ab-ac3d-1e3dfdf11644 2/26/2015 8:12 AM 7083155c-d913-409c-a9da-7af57bb13b9d 2/25/2015 9:29 AM f31591b3-2448-4d62-ba89-bd679df148c3 2/23/2015 8:18 AM bp-9ab66f0c-e1bf-4590-b4b0-aac8b2150222 2/22/2015 3:03 PM 8fef0b4b-52a9-4be5-9370-13b194c92892 2/21/2015 4:19 AM e3d02ae1-5611-422c-99c7-f06e9b3e152a 2/21/2015 3:47 AM 6555974c-a152-4577-ae93-b84e85bfdac0 2/19/2015 7:58 AM 3b370a8b-1b6c-4e35-9180-9c97194dbaf3 2/18/2015 1:09 AM 0c05145c-75e8-4dea-9a2a-442c9860b501 2/16/2015 2:05 PM e08ba0be-8e69-4a16-9dc2-0e381f07e470 2/15/2015 11:32 PM bp-10ffcaee-91c4-4554-ae52-55cb02150213 2/13/2015 5:11 PM bp-8936a48c-49fb-4e58-ab2e-2f5ea2150213 2/13/2015 11:54 AM bp-9e014be8-c63a-45d3-a9b9-355842150209 2/9/2015 6:01 PM bp-cf918c69-7b10-4740-9e7f-935282150204 2/3/2015 9:50 PM bp-d6691ab7-533b-4894-b1d2-dd8832150202 2/2/2015 4:11 PM 76ac7cee-d681-4394-8fe8-dbf984048111 2/2/2015 1:21 PM bp-087d2235-8c52-49fa-9ee8-039872150201 2/1/2015 3:24 PM 72972ce2-bd64-4c18-999a-12fffbd9ed09 1/22/2015 4:21 PM bp-f62a2155-3751-4244-928a-dc6332150122 1/22/2015 4:18 PM bp-b616ec4b-6871-4543-a822-1f5192150117 1/16/2015 11:25 PM baa7266b-f506-4c2c-8fe6-993e800f9e16 1/16/2015 12:46 PM 4ed2dde0-fcd7-40d1-97c9-b6dd75dc3cb5 1/11/2015 12:07 AM bp-ddbe384e-7b9c-4ab1-8988-02e942150111 1/10/2015 11:25 PM bp-386012c9-3778-4168-93fb-e11fe2150107 1/7/2015 3:36 PM bp-2033661d-22b0-4cc6-85d7-658222150104 1/4/2015 11:39 AM <!-- bp-81c38885-0f06-4ecb-8ae8-562412141225 12/25/2014 11:14 AM a0518a6b-4a61-4c3e-afb5-c6930cd03804 12/24/2014 2:59 PM bp-8b89a447-d27b-4b6d-8af8-e2a3d2141221 12/21/2014 11:07 AM 2c716a0e-1693-42ea-8c46-f3c2844c36c5 12/14/2014 8:21 PM bp-898608a6-bc87-48b5-866c-920ed2141214 12/13/2014 9:03 PM 866b63e9-e4e3-4dfe-a024-3b4e68f0aadc 12/10/2014 5:51 PM bp-c3a1e957-9436-4841-8fbf-457d62141208 12/7/2014 8:44 PM bp-1a621e26-c839-48ed-97a3-804572141204 12/4/2014 5:54 PM bp-4d5ca9c2-f2dc-424a-8cec-4d1622141204 12/3/2014 10:05 PM bp-3d8639fc-a578-42e8-b276-038902141204 12/3/2014 9:12 PM da4e55b5-7e9d-4c9b-a426-54afbe4f4668 12/1/2014 6:14 PM bp-b881f636-2c76-44b8-b6fd-627db2141125 11/24/2014 8:09 PM cbb03394-167e-46eb-819f-cd7db716abc7 11/7/2014 4:16 PM bp-8005e60a-437f-457d-ba6e-e30ce2141104 11/3/2014 10:34 PM bp-e42de62e-e3e6-4fa0-92f0-a215b2141026 10/26/2014 3:06 PM bp-2a978941-982e-40ed-9291-d218e2141025 10/25/2014 7:50 PM 72423068-0714-4c44-8557-356ab75fcc6c 10/21/2014 6:42 AM 4c59ff47-5da0-4b38-80ab-f53c9bc24eea 10/19/2014 5:30 PM da1b8465-fe15-4355-9dfe-63a49ccf60c9 10/16/2014 6:18 AM bp-fb78d4bd-34a9-47c1-b49e-d74d12141013 10/13/2014 6:02 PM caea6ced-bee6-40a6-9d8e-87be33657fcf 10/4/2014 4:10 AM bp-5876fa82-5536-42ab-bb0a-6ef732140911 9/10/2014 10:24 PM bp-e0e45126-f186-47ef-ae83-fbd632140825 8/25/2014 12:39 AM bc8c9f52-332f-4c34-8c0f-f9ca364930c4 8/22/2014 3:22 AM bp-b1c5568c-9a5b-4ba0-9144-7b4422140820 8/20/2014 6:11 PM bp-98b49912-8169-4ac4-8278-01ebc2140820 8/19/2014 10:14 PM 8f4c4ef8-5f49-4629-8973-66339ecb3e42 8/19/2014 10:03 PM 1215a051-5f69-403b-95a4-58b957f0ea5e 8/19/2014 12:14 AM bp-317564c8-58af-4759-a715-b02dc2140816 8/16/2014 7:55 PM bp-ed892347-0e23-48ef-a900-da2552140816 8/16/2014 7:44 PM bp-f095786c-1502-4976-8664-ba3ed2140816 8/16/2014 10:35 AM bp-ba9b3f89-e848-4c4c-8c83-fda642140815 8/14/2014 10:12 PM bp-68799002-3fa3-4598-bb49-bb8382140814 8/14/2014 6:29 PM bp-a730c6da-f525-412f-9718-9ff632140813 8/13/2014 5:18 PM bp-03c529fc-de15-42b3-98d8-2d2132140809 8/9/2014 4:57 PM bp-57a33e37-28b8-495c-b98e-2f5e22140809 8/9/2014 4:53 PM bp-c35f3bbb-5387-48f0-bdba-6c03b2140809 8/9/2014 4:35 PM bp-bb4111d0-53d5-4f73-9302-8c6422140808 8/8/2014 6:16 PM bp-81b402de-d3c4-4c72-ab3d-9293d2140801 7/31/2014 11:07 PM bp-76087b2a-0454-4f46-8ab9-c96642140801 7/31/2014 10:55 PM bp-3e80fcc5-58ce-4434-b205-b93a02140728 7/28/2014 11:25 AM 018c83a9-b0cc-4b37-9bce-9e67fec5ddbc 7/21/2014 1:47 PM bp-1322508c-8014-456d-b0eb-ccb292140721 7/21/2014 1:08 PM 5b6ac434-869c-49ae-a1b7-470123257db5 7/20/2014 11:08 PM bp-fd6a6653-618c-49e2-abb5-02ec02140716 7/16/2014 5:24 PM 131258ac-0653-498e-8800-a22373e3b31c 7/16/2014 2:18 PM bp-d7f5ac2a-786c-43eb-85fb-bcdd32140713 7/13/2014 4:38 AM bp-8fdf5ca2-5285-4339-8ace-3db172140710 7/9/2014 10:09 PM bp-0969be4e-74ee-4227-81de-c5c392140708 7/8/2014 1:53 AM bp-3df5d07c-e375-476c-b240-d95c42140708 7/8/2014 12:30 AM bp-db6fb898-eb2c-4fae-ba41-2bec52140627 6/27/2014 12:11 PM bp-10367af3-be94-40c0-b7a7-14c172140623 6/23/2014 5:15 PM bp-e44791b8-348f-425f-ae1f-1536b2140617 6/17/2014 2:08 PM e439a0ef-ffc1-4fae-8fe3-41836d85bace 6/11/2014 11:11 AM bp-a8d29a79-dba1-4e94-8195-a445c2140610 6/10/2014 12:59 AM ad6ecd24-9e5e-42f2-b4c5-2596a86d7daa 6/4/2014 8:54 PM bp-e9300d83-3060-4eb2-b6d0-bed3b2140527 5/27/2014 2:35 AM 85755003-302c-42d7-a46a-254a1a54a472 5/26/2014 6:29 PM bp-21028195-faba-4f15-89e0-b4e032140506 5/6/2014 12:25 AM bp-00edb409-afe2-48b4-a6e2-a2cb22140505 5/4/2014 8:49 PM bp-9ef75e00-db3d-4098-b9a2-bd5592140503 5/2/2014 11:57 PM bp-beecb835-8d44-43a5-895c-c70552140501 5/1/2014 4:49 PM bp-ad4af980-d056-42b8-adf6-731652140430 4/30/2014 4:44 PM a9fc0136-d7f2-4942-8834-3a1d86ddcf96 4/21/2014 5:59 PM bp-c92dd9ce-6c9d-4b1c-9300-9dea92140421 4/20/2014 9:13 PM bp-2e96b950-7290-49a7-9d76-29e682140420 4/20/2014 3:29 PM bp-ebe0a02d-dcee-4db5-a2ed-dc6232140420 4/19/2014 9:27 PM -->

Endret av cor-el

All Replies (4)

more options

Separate Issue; Your System Details shows;

Installed Plug-ins

Adobe Shockwave for Director Netscape plug-in, version 12.1.1.151 Adobe Shockwave for Director Netscape plug-in, version 12.1.2.152
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Shockwave Director: Shockwave Standalone Installer / Uninstaller{web link} Shockwave Director Version Version 12.2.3.183 http://get.adobe.com/shockwave/

more options

bp-7958700a-7c4d-44f2-90c0-a53642160308 bp-c6d6b4e5-0e57-43e0-9dfe-48d492160307 bp-b7598725-6471-4d98-b60a-be6b82160306

Signature: shutdownhang | WaitForSingleObjectEx

nvapi.dll = NV1 Media Accelerator

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation

IPSEng32.dll = Symantec Intrusion Detection

This is for Sumo's Related Bugs 1158189 NEW --- shutdownhang in mozilla::net::nsHttpConnectionMgr::Shutdown()


If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

more options

FredMcD said

Separate Issue; Your System Details shows; Installed Plug-ins Adobe Shockwave for Director Netscape plug-in, version 12.1.1.151 Adobe Shockwave for Director Netscape plug-in, version 12.1.2.152
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer. Shockwave Director: Shockwave Standalone Installer / Uninstaller{web link} Shockwave Director Version Version 12.2.3.183 http://get.adobe.com/shockwave/

I did this exactly ... thank you. That part is done now. Again, thank you so much.

more options

Are these crashes generally occurring when you exit out of Firefox? Of the most recent ten, #1, #2, #3, #4, #6, #9 and #10 were recorded as "shutdown hangs" which typically indicate Firefox did not complete closing its connections and updating its files within the allotted time at shutdown. These particular crashes seems to have something to do with stuck open connections, but in a quick reading, I don't see a great workaround. How many tabs would you say you usually have open at shutdown? Is any media playing or are they just basic text kinds of sites?

In #5, the last action before crashing was looking up a site's IP address (DNS resolution). I don't know what could cause that. It could be a red herring.

In #7, the problem seems to have occurred while playing or gearing up to play video. A memory allocation request to Windows did not work out and Firefox failed by crashing. The report shows that system memory was 79% full, so it could be a case that happens from time to time when memory is getting full. I don't have a specific recommendation.

In #8, a linked bug report says this issue will be fixed in Firefox 45, which is due out this week.

That's as far as I got.