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Why is browser slow and numerous not responding messages in "Outlook", Win 10?

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  • Siste svar av cor-el

Eiffel
Eiffel
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When using Outlook (Hotmail) Firefox is slow and I frequently get a "not responding" message when executing any click mouseclick (i.e forward, send etc.). I'm using Win 10 and this problem seems to have occurred after a recent Outlook update. I've tried a Firefox Reset with no fix. I'm tempted to delete and re-install Firefox, but would like to know how to save my bookmarks.

When using Outlook (Hotmail) Firefox is slow and I frequently get a "not responding" message when executing any click mouseclick (i.e forward, send etc.). I'm using Win 10 and this problem seems to have occurred after a recent Outlook update. I've tried a Firefox Reset with no fix. I'm tempted to delete and re-install Firefox, but would like to know how to save my bookmarks.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Create a new profile to test if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

You can copy files like these to the current Firefox profile folder to recover specific data.

  • bookmarks and history: places.sqlite
  • bookmark backups: JSON backups in the bookmarkbackups folder
  • SQLite files like cookies.sqlite (cookies) and formhistory.sqlite (saved form data)
  • logins.json and key3.db (decryption key) for Passwords saved in the Password Manager
  • cert8.db and possibly cert_override.txt for (intermediate) certificates stored in the Certificate Manager
  • persdict.dat for words you added to the spelling checker dictionary
  • permissions.sqlite for Permissions and possibly content-prefs.sqlite for other Site Preferences
  • sessionstore.js for open tabs and pinned tabs and tab groups

You can use this button to go to the current Firefox profile folder: