This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denne tråden ble arkivert. Still et nytt spørsmål dersom du trenger hjelp.

how to repopulate contacts name and e-mail addresses when they have been deleted by Windows update

  • 1 svar
  • 2 har dette problemet
  • 1 view
  • Siste svar av Zenos

j. cesar chackal
j. cesar chackal
more options

I use Thunderbird as my default e-mail client. I was prompted to update Windows. On reinstalling Thunderbird, as had been deleted, when I reconnected to g-mail and hot mail the address book /contacts were not also imported. I looked for a way to use addresses to repopulate in my sent messages to repopulate at least names and e-mail addresses. This was not possible ( you might look at a way to do this) I looked for a sync command to obtain my contacts and e-mail addresses from G-mail or Hotmail. This does not exist. Please advise me how I can repopulate my contact names and at least e-mail addresses and how to save them separately so this does not happen to me again. Many thanks and regards, resolucion

I use Thunderbird as my default e-mail client. I was prompted to update Windows. On reinstalling Thunderbird, as had been deleted, when I reconnected to g-mail and hot mail the address book /contacts were not also imported. I looked for a way to use addresses to repopulate in my sent messages to repopulate at least names and e-mail addresses. This was not possible ( you might look at a way to do this) I looked for a sync command to obtain my contacts and e-mail addresses from G-mail or Hotmail. This does not exist. Please advise me how I can repopulate my contact names and at least e-mail addresses and how to save them separately so this does not happen to me again. Many thanks and regards, resolucion

All Replies (1)

Zenos
Zenos
more options

Does "update Windows" mean from an earlier version to Windows 10?

Email accounts don't store address books. But rather than re-installing everything from scratch, we need to find if you can restore your pre-upgrade Thunderbird profile.

https://support.mozilla.org/en-US/kb/profiles-tb

There are already tools to extract email addresses from messages, but it would be more direct to find and use the old profile. We usually have more than just email addresses in our Address Books, and none of this additional material (phone numbers, street addresses, birthdays) would be obtained by collecting email addresses from messages.