Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

report spam

  • 1 svar
  • 2 har dette problemet
  • 2 views
  • Siste svar av cor-el

more options

i keep getting this spam pop up that says firefox needs to be updated, it gave me a virus a couple of months ago my mom fell victim to it and lost all of her files on her computer, can you find out what it is, who is doing it and shut it down, i cant be the only one

https://deiphmorerichstore.net/1251143033565/8fe3e6af4705c54978628e486cafd9e2/981f75a78b7d8c01ad823043f1b48027.html

i keep getting this spam pop up that says firefox needs to be updated, it gave me a virus a couple of months ago my mom fell victim to it and lost all of her files on her computer, can you find out what it is, who is doing it and shut it down, i cant be the only one https://deiphmorerichstore.net/1251143033565/8fe3e6af4705c54978628e486cafd9e2/981f75a78b7d8c01ad823043f1b48027.html

All Replies (1)

more options

See:

If you get a pop-up message asking to update Firefox or plugins or scanning for malware then such a message is likely a scam and you should never respond to such an alert to avoid getting infected with malware.

  • only update Firefox via "Help > About" or by downloading and installing Firefox from the Mozilla server and never via a pop-up or link on a web page.
  • plugins should only be updated via the plugin itself or by visiting the home page of the plugin.