This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denne tråden ble arkivert. Still et nytt spørsmål dersom du trenger hjelp.

Where do I get the reset password?

  • 2 svar
  • 11 har dette problemet
  • 11 views
  • Siste svar av cor-el

GodzChyld0nly
GodzChyld0nly
more options

I followed the reset instructions to reset my "Master Password" and it said it was reset. However, it did not email me the new password for it. Where do I get the new password or will they email it to me?

I followed the reset instructions to reset my "Master Password" and it said it was reset. However, it did not email me the new password for it. Where do I get the new password or will they email it to me?

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Such a reset basically deletes the logins.json and key3.db files in the profile folder that store the password, so you get the initial Firefox appearance without a master password and with no passwords (all previous passwords are lost).

You need to set a new MP. The reset makes it possible to set a new MP without having to enter the last used MP and keep the existing passwords.

  • Options/Preferences -> Security: Logins
cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

I notice that my above reply is marked as unhelpful.

If this isn't about the master password that is used in the Password Manager then can you give more details what password this is about since you expect an email?

Is this the password of the Sync account?