Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Setting up new account gets stuck and does not even ask for password in Thunderbird for Mac OS. Buttons + controls became unusable. How to add my gmail account?

  • 4 svar
  • 1 har dette problemet
  • 9 views
  • Siste svar av ndr

more options

Setting up new account gets stuck and does not even ask for password in Thunderbird for Mac OS. Buttons + controls became unusable. How to add my gmail account?

Setting up new account gets stuck and does not even ask for password in Thunderbird for Mac OS. Buttons + controls became unusable. How to add my gmail account?
Attached screenshots

Valgt løsning

What version of Thunderbird are you using. There are problems with gmail on versions prior to version 52.xx 52.2 is the current release

Les dette svaret i sammenhengen 👍 0

All Replies (4)

more options

lets se, when you start the account wizard it ask you for your username and password. Then the wizard runs, Googles settings are downloaded and the account is configured as oAuth2.0.

Then a web page appears asking for you Google password. (that which you have provided.

This web page is entirely Google, not Thunderbird. But pressing next should (it is taking a while on google yesterday and today for me) make a password prompt appear.

Alternatively you can over ride the oAuth2.0 with password in the wizard, and enable the less secure apps option on the gmail web site.

more options

Sorry but none of the buttons are usable, still tried a 4th time after 3 days passed and no button works. I also lowered resolution as other thread said, with no success. I cannot import my email in Thunderbird because I get that gmail frozen screen that does not react to any of the options in the page.

more options

Valgt løsning

What version of Thunderbird are you using. There are problems with gmail on versions prior to version 52.xx 52.2 is the current release

more options

Upgrading solved it