This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denne tråden ble arkivert. Still et nytt spørsmål dersom du trenger hjelp.

After I install firefox and Log-in my firefox account, I cant use SYNC tab. How can i do?

  • 2 svar
  • 4 har dette problemet
  • 4 views
  • Siste svar av opto0142

opto0142
opto0142
more options

After I install firefox and Log-in my firefox account, I cant use SYNC tab. I have used firefox and synced my setting. I resettted my WINDOWS and i installed firefox. But after i login firefox account to sync my data, i cant use sync tab in settings. Please help me...

After I install firefox and Log-in my firefox account, I cant use SYNC tab. I have used firefox and synced my setting. I resettted my WINDOWS and i installed firefox. But after i login firefox account to sync my data, i cant use sync tab in settings. Please help me...

All Replies (2)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.

opto0142
opto0142 Eieren av spørsmålet
more options

Hello :D Thanks for your answer.. But i dont have profile file..:( If this situation, i cant use sync service?