This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denne tråden ble arkivert. Still et nytt spørsmål dersom du trenger hjelp.

moz-proxy random popup - MacOS

  • 2 svar
  • 1 har dette problemet
  • 12 views
  • Siste svar av cor-el

kevinfurgol
kevinfurgol
more options

Hello,

our Company uses a Proxy to go on the internet. One MacOS-Computer makes problems for some time.

The moz-proxy window pops up sometimes and even if the correct authentication credentials are typed, the Internet is not accessable. When changing the Mac Proxy Settings to another username or back to the signed on user, internet is accessable and the moz-proxy windows do not pop up. Reinstall, cleaning and the other issues described in this forum did not help. Every other Mac in our Domain with identical configurations, do not have this problem.

Sincerly,

Kevin Furgol

Hello, our Company uses a Proxy to go on the internet. One MacOS-Computer makes problems for some time. The moz-proxy window pops up sometimes and even if the correct authentication credentials are typed, the Internet is not accessable. When changing the Mac Proxy Settings to another username or back to the signed on user, internet is accessable and the moz-proxy windows do not pop up. Reinstall, cleaning and the other issues described in this forum did not help. Every other Mac in our Domain with identical configurations, do not have this problem. Sincerly, Kevin Furgol

All Replies (2)

FredMcD
FredMcD
more options

Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can create a new profile to test if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.