This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Clicking a link tries to launch FF again - and fails

  • 2 svar
  • 1 har dette problemet
  • 2 views
  • Siste svar av cryptogram

more options

Instead of opening another tab in the current FF, clicking a link in, say, an email, results in a message saying FF is already running but not responding and should be closed before continuing. The only way of opening a link is to copy and paste the link location into FF. What a pain! How do I stop this?

Instead of opening another tab in the current FF, clicking a link in, say, an email, results in a message saying FF is already running but not responding and should be closed before continuing. The only way of opening a link is to copy and paste the link location into FF. What a pain! How do I stop this?

All Replies (2)

more options

Please update to Firefox version 56.0.1 released today/tomorrow as shows you have ver 55 installed. This may or may not fix the issue. Report back after updating.

What about right clicking the URL and Open in a New Tab ?

Can also check that under Tools --> Options (no idea on yours now as is changed in version 56) TABS are ticked for Open new windows in a new tab instead and whatever else you want there done.

Can try this : https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

Please let us know if this solved your issue or if need further assistance.

Endret av Shadow110

more options

OK. I've updated and there's no difference either in or out of safe mode. BTW, the problem is not there when I clink a link in a FF window. It's when I click a link in an email in Thunderbird.