This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denne tråden ble arkivert. Still et nytt spørsmål dersom du trenger hjelp.

New installation 10/7/2017 causes Windows 7 to never dim screen and never go to sleep

  • 3 svar
  • 1 har dette problemet
  • 1 view
  • Siste svar av Shadow110

tblackhurst
tblackhurst
more options

Installed new beta version on 10/7/2017 to Windows 7. Patch was automatically installed on 10/8/2017 then problem started - screen will not dim on its own and PC will not go to sleep on its own after prescribed time (confirmed time still set). Uninstalled both Firefox 56 and 57 (both were listed). PC was fine after that. Reinstalled Firefox 56 expecting it to be 57 and/or the patch. This did not correct the issue.

Installed new beta version on 10/7/2017 to Windows 7. Patch was automatically installed on 10/8/2017 then problem started - screen will not dim on its own and PC will not go to sleep on its own after prescribed time (confirmed time still set). Uninstalled both Firefox 56 and 57 (both were listed). PC was fine after that. Reinstalled Firefox 56 expecting it to be 57 and/or the patch. This did not correct the issue.

All Replies (3)

Shadow110
Shadow110
more options

Do not think you are running any beta program as information sent shows you are running version 56 which is current. If had a beta before update that could be the issue. I do not run beta's and do not know how they update as that is done on the beta release channel.

These things you describe are a issue are not handled by Firefox but by your OS and Video Drivers. This is a old card 310M as I have one in my old laptop.

Think you need to save bookmarks/passwords/profile and uninstall Firefox and see how your system works without it. If system has issues you may have to use a Driver Update program (do not use iobit) as system is really old with that video card.

People with older machines and issues with Firefox are moving to the extended release https://www.mozilla.org/en-US/firefox/organizations/all/

Please let us know if this solved your issue or if need further assistance.

Endret av Shadow110

tblackhurst
tblackhurst Eieren av spørsmålet
more options

I do not think you finished reading my post. If you had, you would see that everything you suggested I had already tried. And the reason you don't think I'm running the beta version is because I uninstalled it before sending the post. The problem is that if I uninstall Firefox altogether, my issue resolves itself and the issue returned when I reinstalled the normal current version 56 even though I had no problem before trying the beta version.

I agree with your other opinion: never try Firefox beta. Everything was fine before that, regardless of the age of my PC.

Shadow110
Shadow110
more options

Well thought I read it as did not see any mention of video drivers. You said you uninstalled both but as said shows ver 56 so just confused.

I would suggest digging into your OS and deleting all folders but profile if needed and go into the registry and delete what you can find and after do below. Today try https://www.mozilla.org/en-US/firefox/all/ as it it now version 56.0.1

If/when return could you mention which version you are now running and what Extensions/plugins you have installed please.

Did you try the extended release ? If so any issues ?

Fyi: Firefox Quantum 57 to be released Nov14th.

Please let us know if this solved your issue or if need further assistance.

Endret av Shadow110