This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denne tråden ble arkivert. Still et nytt spørsmål dersom du trenger hjelp.

Password list erased after Thunderbird 52.8.0 update

  • 3 svar
  • 1 har dette problemet
  • 4 views
  • Siste svar av Toad-Hall

Krishnak
Krishnak
more options

Right after updating to Thunderbird 52.8.0, my password list seems to have been erased. Thunderbird is not asking for password and timing out when checking for incoming messages. For outgoing messages, I get the following message. "Sending of the message failed. An error occurred while sending mail: Could not get password for smtpout.secureserver.net. The message was not sent."

Right after updating to Thunderbird 52.8.0, my password list seems to have been erased. Thunderbird is not asking for password and timing out when checking for incoming messages. For outgoing messages, I get the following message. "Sending of the message failed. An error occurred while sending mail: Could not get password for smtpout.secureserver.net. The message was not sent."

All Replies (3)

Onno Ekker
Onno Ekker
more options

What version did you use before Thunderbird 52.8.0?

Did you have FIPS enabled? I think this option was silently dropped somewhere in the 52 releases cycle, because of changes in the build system.

Krishnak
Krishnak Eieren av spørsmålet
more options

I'm not sure about the version before Thunderbird 52.8.0. FIPS was not enabled specifically and not using a master password either.

If my password list is empty, can I assume there is no way to retrieve.

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

Perhaps your Firewall does not realise that the updated Thunderbird is the same as the old one.

  • Exit Thunderbird.
  • Access Firewall which may be part of your Anti-Virus program.
  • Locate thunderbird and set to allow.
  • If already set to allow, block tb and ok it. Then repeat action to allow thunderbird.


Do you use a product like CCleaner or other program which cleans up temp files etc.? If yes, it is possible it has erased the file containing the passwords. Suggest you do not allow the program to have access to thunderbird folders.

Do you have anything in this location: 'Menu icon' > 'Options' > 'Options' > Security' > 'Paswords' tab click on 'Saved Passwords' button.

Restart Thunderbird Does it prompt for password? If yes, enter password and select checkbox for TB Manager to remember the password.