This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denne tråden ble arkivert. Still et nytt spørsmål dersom du trenger hjelp.

After update Thunderbird wouldn't load mail folders

  • 4 svar
  • 1 har dette problemet
  • 1 view
  • Siste svar av pmatamoros

pmatamoros
pmatamoros
more options

Hi,

After the last update, 52.8.0, Thunderbird is not loading my email accounts and folders. I checked the profile folder, and the Mail folder. All the account folders are there. How can I reload these accounts and folders?

Hi, After the last update, 52.8.0, Thunderbird is not loading my email accounts and folders. I checked the profile folder, and the Mail folder. All the account folders are there. How can I reload these accounts and folders?

All Replies (4)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Please see https://support.mozilla.org/en-US/kb/cannot-receive-messages

Did it help?

pmatamoros
pmatamoros Eieren av spørsmålet
more options

Wayne Mery said

Please see https://support.mozilla.org/en-US/kb/cannot-receive-messages Did it help?

It is not the issue. The issue is that I can't access my old folders and emails. However, the files are there.

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

"not loading" and "can't access" doesn't describe what you actually see (or don't see) on the screen.

In other words, please don't interpret - just describe verbatim what text and graphics you see and don't see in the Thunderbird UI. Then those of us who are helping have something we can interpret.

pmatamoros
pmatamoros Eieren av spørsmålet
more options

Wayne Mery said

"not loading" and "can't access" doesn't describe what you actually see (or don't see) on the screen. In other words, please don't interpret - just describe verbatim what text and graphics you see and don't see in the Thunderbird UI. Then those of us who are helping have something we can interpret.

Sorry, I just realised that the screenshot I uploaded is not displayed in the forum. The screenshot should have made things easier.

Anyways, ... the issue that I have is that Thunderbird starts like if it was a brand new installation while I've been using the application for years. That is, no email accounts and no folders are shown, it also prompts me to configure email accounts. However, I had 4 different accounts and number of local folders. I can see these in the profile by using Windows Explorer, but I cannot restore them (I uploaded an image of the Mail folder in the Profile).

Do I make sense?