This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Setting up Master password. All completed. Can't scroll to complete OK.

  • 2 svar
  • 1 har dette problemet
  • 4 views
  • Siste svar av FredMcD

more options

All instructions completed to set up a Master password. On last window I cannot scroll down to reach the OK box which will log in my Master password. What should I do?

All instructions completed to set up a Master password. On last window I cannot scroll down to reach the OK box which will log in my Master password. What should I do?

Valgt løsning

Check your zoom controls.

<Control> (Mac=<Command>) + (plus) enlarge - (minus) reduce 0 (zero) restore


If the above does not help; https://support.mozilla.org/en-US/kb/changes-toolbars-and-window-sizes-are-not-saved You may have corrupt xulstore.json or Localstore.rdf files.

Close Firefox. Open your file browser to this hidden location:

  • Mac: *~/Library/Application Support/Firefox/Profiles
  • Linux: *~/.mozilla/firefox/Profiles
  • Windows: %AppData%\Mozilla\Firefox\Profiles
  • *C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles
  • Windows XP: C:\Documents and Settings\<user>\Application Data
    \Mozilla\Firefox\Profiles\

Search for the above files. Then rename or delete them. Restart Firefox.


In the event that the passwords information is lost, you should record all information in a separate text file somewhere else on your hard drive, or written down. You can easily copy and paste if you need to do so. If you are concerned about someone else looking at that file, you can compress it using a password.

Les dette svaret i sammenhengen 👍 0

All Replies (2)

more options

Hi, I would suggest not using it myself as the encryption is not that great. If loose password, if Firefox borks and locks you out, passwords are gone.

I noticed you turned off Identity Safe was there a reason ? There are also several others that are very good and popular, the 1st two here : https://addons.mozilla.org/firefox/search/?platform=windows&q=Password+Manager

This saves doing extensive repairs on Firefox and is more secure. https://www.howtogeek.com/338209/you-should-turn-off-autofill-in-your-password-manager/

If want to proceed let us know.

more options

Valgt løsning

Check your zoom controls.

<Control> (Mac=<Command>) + (plus) enlarge - (minus) reduce 0 (zero) restore


If the above does not help; https://support.mozilla.org/en-US/kb/changes-toolbars-and-window-sizes-are-not-saved You may have corrupt xulstore.json or Localstore.rdf files.

Close Firefox. Open your file browser to this hidden location:

  • Mac: *~/Library/Application Support/Firefox/Profiles
  • Linux: *~/.mozilla/firefox/Profiles
  • Windows: %AppData%\Mozilla\Firefox\Profiles
  • *C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles
  • Windows XP: C:\Documents and Settings\<user>\Application Data
    \Mozilla\Firefox\Profiles\

Search for the above files. Then rename or delete them. Restart Firefox.


In the event that the passwords information is lost, you should record all information in a separate text file somewhere else on your hard drive, or written down. You can easily copy and paste if you need to do so. If you are concerned about someone else looking at that file, you can compress it using a password.