This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denne tråden ble arkivert. Still et nytt spørsmål dersom du trenger hjelp.

Can't connect to GMail account

  • 4 svar
  • 1 har dette problemet
  • 1 view
  • Siste svar av rogerl50

rogerl50
rogerl50
more options

I'm trying to set up Thunderbird for the first time, connecting to my existing GMail account to get away from the horrid new GMail UI. But there is some kind of handshake issue between GMail and Thunderbird that is not a password issue. Looks like a certificate issue, but that seems unlikely with Google. Can someone enlighten me?

I'm trying to set up Thunderbird for the first time, connecting to my existing GMail account to get away from the horrid new GMail UI. But there is some kind of handshake issue between GMail and Thunderbird that is not a password issue. Looks like a certificate issue, but that seems unlikely with Google. Can someone enlighten me?
Attached screenshots

Valgt løsning

Your problem is Avast. https://wiki.mozilla.org/Thunderbird:Testing:Antivirus_Related_Performance_Issues#AVAST

Also see https://support.mozilla.org/en-US/kb/error-codes-secure-websites

Les dette svaret i sammenhengen 👍 0

All Replies (4)

christ1
christ1
  • Top 25 Contributor
more options

Inspect the cert - see the attached screenshot for instructions.

Who is the issuer of the cert? Please post a screenshot of the Certificate Manager window with the issuer information visible.

rogerl50
rogerl50 Eieren av spørsmålet
more options

Here is the relevant screenshot.

christ1
christ1
  • Top 25 Contributor
more options

Valgt løsning

Your problem is Avast. https://wiki.mozilla.org/Thunderbird:Testing:Antivirus_Related_Performance_Issues#AVAST

Also see https://support.mozilla.org/en-US/kb/error-codes-secure-websites

rogerl50
rogerl50 Eieren av spørsmålet
more options

TY christ1