This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denne tråden ble arkivert. Still et nytt spørsmål dersom du trenger hjelp.

can't login with password after password reset

kenlcarter50
kenlcarter50
more options

I request a password reset to the Mozilla support form, receive password reset link, enter new password, get confirmation that it is set. Immediately can not log in using that same email and password.

I request a password reset to the Mozilla support form, receive password reset link, enter new password, get confirmation that it is set. Immediately can not log in using that same email and password.

Valgt løsning

Was trying to reset the mozilla support site. Finally read what I was being prompted for and it was username NOT email.

Reading and entering what was requested solved this problem.

Les dette svaret i sammenhengen 👍 0

All Replies (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Given there is no password reset, other than for access to this forum. Perhaps you might like to expand on what is occurring. YOU CAN NOT RESET A MAIL PASSWORD ON A MOZILLA WEB SITE. That is because passwords are issued by your mail service provider. All Thunderbird does is store what you tell it.

kenlcarter50
kenlcarter50 Eieren av spørsmålet
more options

Valgt løsning

Was trying to reset the mozilla support site. Finally read what I was being prompted for and it was username NOT email.

Reading and entering what was requested solved this problem.