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Is there a problem with outlook.com on Firefox? The login page is corrupted. This just started today.

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  • Siste svar av McCoy

Doug
Doug
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Until today, outlook.com worked fine on Firefox. Now, I get a corrupted (seemingly) login page that will not allow me to log in. I have cleared my cache and cookies and rebooted Firefox, but to no avail. I contacted Microsoft, and they said the problem must be with Firefox. A screen shot of the page I get when I go to outlook.com login is attached.

Until today, outlook.com worked fine on Firefox. Now, I get a corrupted (seemingly) login page that will not allow me to log in. I have cleared my cache and cookies and rebooted Firefox, but to no avail. I contacted Microsoft, and they said the problem must be with Firefox. A screen shot of the page I get when I go to outlook.com login is attached.
Attached screenshots

All Replies (3)

FredMcD
FredMcD
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Open that webpage while holding down the <Shift> key. Try it several times if need be.

cor-el
cor-el
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  • Top 10 Contributor
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If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows the shield icon at the left end of the location/address bar in case Content Blocking is blocking content.

  • click the shield icon for more details and possibly disable the protection

You can check the Web Console about what content is blocked

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" from websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Manage Data

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
McCoy
McCoy
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Hello Doug,

To hopefully save you a lot of trouble : would you please disable "Ghostery" and see if that will make a difference ?