This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denne tråden ble arkivert. Still et nytt spørsmål dersom du trenger hjelp.

Cannot interact with firefox

  • 2 svar
  • 1 har dette problemet
  • 18 views
  • Siste svar av Riluske

Riluske
Riluske
more options

I cannot interact with firefox except to type into the address bar:

1. Firefox loads, and I can type into the address bar, but no page will show. 2. I cannot click any of the buttons on firefox (home button, option button) 3. I cannot click the x in the top right corner to exit. I need to exit from the start bar 4. I cannot run a refresh because I can't access the options. 5. I do not seem to be able to get to safe mode when I hold down shift and start firefox

I have tried uninstalling and reinstalling. I doesn't change the problem

I cannot interact with firefox except to type into the address bar: 1. Firefox loads, and I can type into the address bar, but no page will show. 2. I cannot click any of the buttons on firefox (home button, option button) 3. I cannot click the x in the top right corner to exit. I need to exit from the start bar 4. I cannot run a refresh because I can't access the options. 5. I do not seem to be able to get to safe mode when I hold down shift and start firefox I have tried uninstalling and reinstalling. I doesn't change the problem

Valgt løsning

hi, we have seen a couple of reports where external software (like netsupport school) was hooking into firefox causing this - could this be the case on your system as well?

a firefox beta version was just released and has a potential fix for this - could you try it? on the first start it will likely exhibit the same problem, but after you force-close it once and restart the beta build, firefox should hopefully be back in working order: https://www.mozilla.org/firefox/all/#product-desktop-beta

Les dette svaret i sammenhengen 👍 0

All Replies (2)

philipp
philipp
  • Moderator
more options

Valgt løsning

hi, we have seen a couple of reports where external software (like netsupport school) was hooking into firefox causing this - could this be the case on your system as well?

a firefox beta version was just released and has a potential fix for this - could you try it? on the first start it will likely exhibit the same problem, but after you force-close it once and restart the beta build, firefox should hopefully be back in working order: https://www.mozilla.org/firefox/all/#product-desktop-beta

Riluske
Riluske Eieren av spørsmålet
more options

That worked! Thank you so much.

I was wondering if it had to do with a monitoring software. This is a work computer that has netsupport on it. This just didn't seem to be an issue in the past.