This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Windows 10 64 bit freezing

Is there any possibility that Firefox somehow contributes to the periodic freezes on Windows 10? Even when Firefox isn't running?

I've written Microsoft Forum so many times they aren't responding. I've done everything they've suggested and still the freezing comes back periodically. So I'm just checking other software suppliers I use regularly to see if they have a suggestion.

Thanks for your time and patience, BAB

Is there any possibility that Firefox somehow contributes to the periodic freezes on Windows 10? Even when Firefox isn't running? I've written Microsoft Forum so many times they aren't responding. I've done everything they've suggested and still the freezing comes back periodically. So I'm just checking other software suppliers I use regularly to see if they have a suggestion. Thanks for your time and patience, BAB

Valgt løsning

If Firefox is closed, theoretically, no Firefox processes should be running on the system. This is of course assuming that Windows is properly terminating the Firefox processes when Firefox closes and not leaving them running in the background for some reason. In my experience, it's pretty rare of Windows to leave Firefox processes running by mistake though.

Have you considered scanning your computer for malware or other infections? They could be doing something in the background that slows down your computer.

Les dette svaret i sammenhengen 👍 0

All Replies (3)

If the same freezing happens also when Firefox is completely closed, then it doesn't sound like it's something that Firefox could be contributing too.

I wouldn't suspect so, but my question was (I'm not trying to be rude) is there the slightest possibility that Firefox could enable such a freeze even if unopened. E.g., have you had a question like this in the past, and if so what was support's answer? I'm really beating the bushes here, and thanks much!

Valgt løsning

If Firefox is closed, theoretically, no Firefox processes should be running on the system. This is of course assuming that Windows is properly terminating the Firefox processes when Firefox closes and not leaving them running in the background for some reason. In my experience, it's pretty rare of Windows to leave Firefox processes running by mistake though.

Have you considered scanning your computer for malware or other infections? They could be doing something in the background that slows down your computer.