This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox 77.0 Not Storing My Cookies?

  • 4 svar
  • 1 har dette problemet
  • 1 view
  • Siste svar av cor-el

more options

After updating to Firefox 77.0, it no longer store my cookies between sessions.

I have made sure the "Delete cookies and site data when Firefox is closed" is UN-clicked.

I tried deleting the cookies.sqlite file and replace it with an archived cookie.txt file, but Firefox 77.0 no longer converts cookies.txt to cookies.sqlite.

I then tried backing up the cookies.sqlite file after a Firefox session spent signing into various accounts, but it too seems to get cleared out.

What the heck ?

After updating to Firefox 77.0, it no longer store my cookies between sessions. I have made sure the "Delete cookies and site data when Firefox is closed" is UN-clicked. I tried deleting the cookies.sqlite file and replace it with an archived cookie.txt file, but Firefox 77.0 no longer converts cookies.txt to cookies.sqlite. I then tried backing up the cookies.sqlite file after a Firefox session spent signing into various accounts, but it too seems to get cleared out. What the heck ?

Valgt løsning

In case you use "Clear history when Firefox closes" or otherwise clear history.

  • do not clear the Cookies
  • do not clear the Site Preferences
  • clearing "Site Preferences" clears exceptions for cookies, images, pop-up windows, and software installation and exception for password and other website specific data
  • clearing "Cookies" will remove all selected cookies including cookies with an allow exception you may want to keep
Les dette svaret i sammenhengen 👍 0

All Replies (4)

more options

The message from natt506 above is NOT Mozilla support.

more options

If clearing cookies didn't help then it is possible that the cookies.sqlite file that stores the cookies got corrupted.

Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookies files like cookies.sqlite-journal in the Firefox profile folder in case the file cookies.sqlite got corrupted. http://kb.mozillazine.org/Cookies

https://support.mozilla.org/kb/Deleting+cookies

more options

I got suspicious when the guy asked to install software on my pc and asked for payment to fix the problem. Checking for Malware/Viruses now.

more options

Valgt løsning

In case you use "Clear history when Firefox closes" or otherwise clear history.

  • do not clear the Cookies
  • do not clear the Site Preferences
  • clearing "Site Preferences" clears exceptions for cookies, images, pop-up windows, and software installation and exception for password and other website specific data
  • clearing "Cookies" will remove all selected cookies including cookies with an allow exception you may want to keep