This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denne tråden ble arkivert. Still et nytt spørsmål dersom du trenger hjelp.

Cannot insert photos into emails

  • 1 svar
  • 1 har dette problemet
  • 18 views
  • Siste svar av GrammieRee

GrammieRee
GrammieRee
more options

Ever since updating Thunderbird to version 80.0b1 (which says 32bit even though my computer is 64bit) I have been unable to insert images into emails. I have checked to make sure I have it set NOT to use Alternate Text. But when I insert the image, all that shows is a white box. If I wait a bit I will get an error message that says: "Unable to save your message as draft. There was an error attaching (name of image file). Please check that you have access to the file." The image is a photo I have saved on my desktop. Doesn't matter which image I try to insert, I get the same results. Only way I can send an image is to attach it. Can someone PLEASE help me get this straightened out? Thanks so much! ~ Marie ~

Ever since updating Thunderbird to version 80.0b1 (which says 32bit even though my computer is 64bit) I have been unable to insert images into emails. I have checked to make sure I have it set NOT to use Alternate Text. But when I insert the image, all that shows is a white box. If I wait a bit I will get an error message that says: "Unable to save your message as draft. There was an error attaching (name of image file). Please check that you have access to the file." The image is a photo I have saved on my desktop. Doesn't matter which image I try to insert, I get the same results. Only way I can send an image is to attach it. Can someone PLEASE help me get this straightened out? Thanks so much! ~ Marie ~

All Replies (1)

GrammieRee
GrammieRee Eieren av spørsmålet
more options

Also just found out that an image in an email I received has turned to a white box and is giving the same error message when I try to reply to that email!