This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Junk Settings

  • 3 svar
  • 2 har dette problemet
  • 20 views
  • Siste svar av Wayne Mery

more options

I keep marking messages from certain senders as Junk (I press the "J" key, and it sends those mssgs to my Junk folder). But I keep getting mssgs from those same senders in my inbox, day after day. When I mark a mssg as "J" I want ALL mssgs from that sender to be automatically sent to the Junk folder. Is that possible?

I keep marking messages from certain senders as Junk (I press the "J" key, and it sends those mssgs to my Junk folder). But I keep getting mssgs from those same senders in my inbox, day after day. When I mark a mssg as "J" I want ALL mssgs from that sender to be automatically sent to the Junk folder. Is that possible?

All Replies (3)

more options

Valgt løsning

more options

Thanks. OK, got it. Junk recognition is based on "look and feel" NOT the incoming email address, so it takes time for the adaptive system to parse junk from non-junk. I'll just keep pressing "J" until it wises up.

more options

But you will also realize from the article that marking messages as junk is not sufficient. You must also mark many messages as not junk. And even then that might not be enough.