We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Video Download Helper

  • 4 svar
  • 1 har dette problemet
  • 1 view
  • Siste svar av FredMcD

more options

After downloading Youtube videos with Video Download Helper I get an error message: information not found; file might be corrupted.

After downloading Youtube videos with Video Download Helper I get an error message: information not found; file might be corrupted.

All Replies (4)

more options

Remove, then reinstall the program.

more options

I removed Video DownloadHelper and reinstalled it. The results are the same as before: information not found in media; file might be corrupted.

more options

I removed Video DownloadHelper and reinstalled it. The results are the same as before: information not found in media; file might be corrupted.

more options

You will need to contact their support.