This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denne tråden ble arkivert. Still et nytt spørsmål dersom du trenger hjelp.

Since upgrading to 78.2.2 Thunderbird no longer receives mail and sending messages shows error too, but sends

wakeupmartin
wakeupmartin
more options

Hello,

A couple of days ago on my Windows 10 PC, Thunderbird automatically updated to 78.2.2. Since then it won't receive new messages. Nothing wrong the server end (Fasthosts), and they've checked that I'm using all the correct incoming/outgoing settings. If I go to webmail I can see new messages that aren't appearing in Thunderbird. Windows Mail app also shows new messages without a problem.

This little spinning circle thing in the Inbox tab continually spins (see image below).

When I send messages, they send but I get this message: "Your message was sent but a copy was not placed in your sent folder (Sent) due to network or file access errors."

Thank you, Martin

P.S. I have Zone Alarm (Free) Application Control Settings set to trust (green ticks) all inbound and outbound activity of all the Thunderbird programs I could find. I also use Avast Free Antivirus.

Hello, A couple of days ago on my Windows 10 PC, Thunderbird automatically updated to 78.2.2. Since then it won't receive new messages. Nothing wrong the server end (Fasthosts), and they've checked that I'm using all the correct incoming/outgoing settings. If I go to webmail I can see new messages that aren't appearing in Thunderbird. Windows Mail app also shows new messages without a problem. This little spinning circle thing in the Inbox tab continually spins (see image below). When I send messages, they send but I get this message: "Your message was sent but a copy was not placed in your sent folder (Sent) due to network or file access errors." Thank you, Martin P.S. I have Zone Alarm (Free) Application Control Settings set to trust (green ticks) all inbound and outbound activity of all the Thunderbird programs I could find. I also use Avast Free Antivirus.
Attached screenshots

Endret av wakeupmartin

Valgt løsning

See this topic: https://support.mozilla.org/en-US/questions/1303932

Les dette svaret i sammenhengen 👍 1

All Replies (2)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Valgt løsning

See this topic: https://support.mozilla.org/en-US/questions/1303932

wakeupmartin
wakeupmartin Eieren av spørsmålet
more options

Brilliant, thanks sfhowes! Spot on :)