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Denne tråden ble arkivert. Still et nytt spørsmål dersom du trenger hjelp.

Haven't been receiving mail for three days.

  • 2 svar
  • 2 har dette problemet
  • 1 view
  • Siste svar av Wayne Mery

hepercy
hepercy
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The update log says my Thunderbird updated to the newest update on 11/19, I updated my computer to Windows 10 on 11/23. The last time I received a new email on Thunderbird was 11/26. I've followed all troubleshooting suggested on https://support.mozilla.org/en-US/kb/cannot-receive-messages#w_the-problem-suddenly-started-after-updating-to-thunderbird-version-78-try-this. I even restarted my computer after each troubleshooting option and nothing has helped. I am able to log into my mail directly on the servers site. I have a family member that also uses Thunderbird on Win 10 and uses the same email server, she is not having this problem.

The update log says my Thunderbird updated to the newest update on 11/19, I updated my computer to Windows 10 on 11/23. The last time I received a new email on Thunderbird was 11/26. I've followed all troubleshooting suggested on https://support.mozilla.org/en-US/kb/cannot-receive-messages#w_the-problem-suddenly-started-after-updating-to-thunderbird-version-78-try-this. I even restarted my computer after each troubleshooting option and nothing has helped. I am able to log into my mail directly on the servers site. I have a family member that also uses Thunderbird on Win 10 and uses the same email server, she is not having this problem.

Valgt løsning

Sorry, I'm not seeing a way to delete this post. I hadn't tried uninstalling and re-installing the program, that fixed it.

Les dette svaret i sammenhengen 👍 0

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hepercy
hepercy Eieren av spørsmålet
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Valgt løsning

Sorry, I'm not seeing a way to delete this post. I hadn't tried uninstalling and re-installing the program, that fixed it.

Wayne Mery
Wayne Mery
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  • Top 10 Contributor
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hepercy said
Sorry, I'm not seeing a way to delete this post. I hadn't tried uninstalling and re-installing the program, that fixed it.

Thanks for the update - that suggests antivirus software was blocking incoming mail. Reinstall sometimes helps with that.