Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denne tråden ble arkivert. Still et nytt spørsmål dersom du trenger hjelp.

Thunderbird has stopped opening altogether. After 10 minutes I eventually crash (win10)

  • 2 svar
  • 1 har dette problemet
  • 1 view
  • Siste svar av sfhowes

fuzzyjonclay
fuzzyjonclay
more options

Hi everyone

My installation of Thunderbird on a Windows 10 laptop has often been quite slow, but now it's not opening at all.

After around 10 minutes of inactivity I get the following error. Could anyone please help?

Many thanks Jon

BlockedDllList: BreakpadReserveAddress: 53608448 BreakpadReserveSize: 83886080 BuildID: 20201211152611 CPUMicrocodeVersion: 0xa0b CrashTime: 1608990662 FramePoisonBase: 0000004041080832 FramePoisonSize: 65536 InstallTime: 1608829407 ModuleSignatureInfo: {"Apple Inc.":["mdnsNSP.dll"],"Avast Software s.r.o.":["aswhook.dll"],"Microsoft Corporation":["D3DCOMPILER_47.dll","api-ms-win-crt-multibyte-l1-1-0.dll","api-ms-win-crt-environment-l1-1-0.dll","api-ms-win-crt-utility-l1-1-0.dll","api-ms-win-crt-time-l1-1-0.dll","api-ms-win-crt-filesystem-l1-1-0.dll","api-ms-win-crt-locale-l1-1-0.dll","api-ms-win-crt-math-l1-1-0.dll","api-ms-win-crt-stdio-l1-1-0.dll","api-ms-win-crt-convert-l1-1-0.dll","api-ms-win-crt-string-l1-1-0.dll","api-ms-win-crt-heap-l1-1-0.dll","api-ms-win-core-file-l2-1-0.dll","api-ms-win-core-synch-l1-2-0.dll","api-ms-win-core-file-l1-2-0.dll","api-ms-win-core-timezone-l1-1-0.dll","ucrtbase.dll","msvcp140.dll","api-ms-win-core-processthreads-l1-1-1.dll","api-ms-win-core-localization-l1-2-0.dll","VCRUNTIME140.dll","api-ms-win-crt-runtime-l1-1-0.dll"],"Microsoft Windows":["d3d11.dll","dxgi.dll","DWrite.dll","powrprof.dll","dnsapi.dll","wbemcomn.dll","wbemprox.dll","avrt.dll","npmproxy.dll","nlaapi.dll","netprofm.dll","uxtheme.dll","RpcRtRemote.dll","rsaenh.dll","dwmapi.dll","ntmarta.dll","winmm.dll","cryptsp.dll","wsock32.dll","WSHTCPIP.DLL","mswsock.dll","dhcpcsvc6.DLL","dhcpcsvc.dll","dbghelp.dll","version.dll","wtsapi32.dll","winnsi.dll","IPHLPAPI.DLL","wshbth.dll","winrnr.dll","pnrpnsp.dll","NapiNSP.dll","CRYPTBASE.dll","sspicli.dll","shlwapi.dll","clbcatq.dll","profapi.dll","cfgmgr32.dll","rpcrt4.dll","msctf.dll","psapi.dll","lpk.dll","KERNELBASE.dll","user32.dll","setupapi.dll","usp10.dll","devobj.dll","ws2_32.dll","ole32.dll","gdi32.dll","oleaut32.dll","crypt32.dll","advapi32.dll","msvcrt.dll","shell32.dll","sechost.dll","kernel32.dll","msasn1.dll","imm32.dll","wintrust.dll","userenv.dll","nsi.dll","Wldap32.dll","ntdll.dll"],"Mozilla Corporation":["thunderbird.exe","xul.dll","nss3.dll","ldap60.dll","lgpllibs.dll","prldap60.dll","mozglue.dll"]} MozCrashReason: Failed to get async shutdown service: NS_ERROR_FILE_NOT_FOUND ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 674 StartupCrash: 1 StartupTime: 1608990599 ThreadIdNameMapping: 1564:"Gecko_IOThread",4640:"Link Monitor #1",3976:"Socket Thread",2168:"Permission",5516:"Timer",5568:"BackgroundThreadPool #1",5624:"JS Watchdog",5608:"JS Helper",5604:"JS Helper",1476:"BGReadURLs",5592:"Cache2 I/O",5660:"Cookie",5628:"Worker Launcher", Throttleable: 1 URL: UptimeTS: 147.197196 Version: 78.6.0

This report also contains technical information about the state of the application when it crashed.

Hi everyone My installation of Thunderbird on a Windows 10 laptop has often been quite slow, but now it's not opening at all. After around 10 minutes of inactivity I get the following error. Could anyone please help? Many thanks Jon BlockedDllList: BreakpadReserveAddress: 53608448 BreakpadReserveSize: 83886080 BuildID: 20201211152611 CPUMicrocodeVersion: 0xa0b CrashTime: 1608990662 FramePoisonBase: 0000004041080832 FramePoisonSize: 65536 InstallTime: 1608829407 ModuleSignatureInfo: {"Apple Inc.":["mdnsNSP.dll"],"Avast Software s.r.o.":["aswhook.dll"],"Microsoft Corporation":["D3DCOMPILER_47.dll","api-ms-win-crt-multibyte-l1-1-0.dll","api-ms-win-crt-environment-l1-1-0.dll","api-ms-win-crt-utility-l1-1-0.dll","api-ms-win-crt-time-l1-1-0.dll","api-ms-win-crt-filesystem-l1-1-0.dll","api-ms-win-crt-locale-l1-1-0.dll","api-ms-win-crt-math-l1-1-0.dll","api-ms-win-crt-stdio-l1-1-0.dll","api-ms-win-crt-convert-l1-1-0.dll","api-ms-win-crt-string-l1-1-0.dll","api-ms-win-crt-heap-l1-1-0.dll","api-ms-win-core-file-l2-1-0.dll","api-ms-win-core-synch-l1-2-0.dll","api-ms-win-core-file-l1-2-0.dll","api-ms-win-core-timezone-l1-1-0.dll","ucrtbase.dll","msvcp140.dll","api-ms-win-core-processthreads-l1-1-1.dll","api-ms-win-core-localization-l1-2-0.dll","VCRUNTIME140.dll","api-ms-win-crt-runtime-l1-1-0.dll"],"Microsoft Windows":["d3d11.dll","dxgi.dll","DWrite.dll","powrprof.dll","dnsapi.dll","wbemcomn.dll","wbemprox.dll","avrt.dll","npmproxy.dll","nlaapi.dll","netprofm.dll","uxtheme.dll","RpcRtRemote.dll","rsaenh.dll","dwmapi.dll","ntmarta.dll","winmm.dll","cryptsp.dll","wsock32.dll","WSHTCPIP.DLL","mswsock.dll","dhcpcsvc6.DLL","dhcpcsvc.dll","dbghelp.dll","version.dll","wtsapi32.dll","winnsi.dll","IPHLPAPI.DLL","wshbth.dll","winrnr.dll","pnrpnsp.dll","NapiNSP.dll","CRYPTBASE.dll","sspicli.dll","shlwapi.dll","clbcatq.dll","profapi.dll","cfgmgr32.dll","rpcrt4.dll","msctf.dll","psapi.dll","lpk.dll","KERNELBASE.dll","user32.dll","setupapi.dll","usp10.dll","devobj.dll","ws2_32.dll","ole32.dll","gdi32.dll","oleaut32.dll","crypt32.dll","advapi32.dll","msvcrt.dll","shell32.dll","sechost.dll","kernel32.dll","msasn1.dll","imm32.dll","wintrust.dll","userenv.dll","nsi.dll","Wldap32.dll","ntdll.dll"],"Mozilla Corporation":["thunderbird.exe","xul.dll","nss3.dll","ldap60.dll","lgpllibs.dll","prldap60.dll","mozglue.dll"]} MozCrashReason: Failed to get async shutdown service: NS_ERROR_FILE_NOT_FOUND ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 674 StartupCrash: 1 StartupTime: 1608990599 ThreadIdNameMapping: 1564:"Gecko_IOThread",4640:"Link Monitor #1",3976:"Socket Thread",2168:"Permission",5516:"Timer",5568:"BackgroundThreadPool #1",5624:"JS Watchdog",5608:"JS Helper",5604:"JS Helper",1476:"BGReadURLs",5592:"Cache2 I/O",5660:"Cookie",5628:"Worker Launcher", Throttleable: 1 URL: UptimeTS: 147.197196 Version: 78.6.0 This report also contains technical information about the state of the application when it crashed.

Endret av Wayne Mery

All Replies (2)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Please post your crash IDs here. See https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-reports-outside-of-thunderbird

sfhowes
sfhowes
  • Top 10 Contributor
more options

I think you'll find the problem can be traced to the Avast Mail Shield:

https://support.mozilla.org/en-US/questions/1312586

https://support.mozilla.org/en-US/questions/1312718