This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

hi My thunderbird email account appears to be jammed and no longer recieving messages.

  • 3 svar
  • 2 har dette problemet
  • 12 views
  • Siste svar av Matt

more options

No longer recieving emails. Appears to have crashed. On clicking on "get messages" a pop up message says "connection to server mail.activ8.net.au timed out" There appears to be nothing wrong with the server as i can access messages via GMail. Have deleted a lot of messages using Gmail thinking that may have been the problem but its still not working for me on thunderbird. The problem started when a sent message jammed as it was being saved to "sent". The message does not show in sent but i do know that it did send successfully. There was about 140 messages in the sent folder at the time. I find Thunderbird a lot more user friendly than Gmail so i would like to resolve the problem. Anyone?

No longer recieving emails. Appears to have crashed. On clicking on "get messages" a pop up message says "connection to server mail.activ8.net.au timed out" There appears to be nothing wrong with the server as i can access messages via GMail. Have deleted a lot of messages using Gmail thinking that may have been the problem but its still not working for me on thunderbird. The problem started when a sent message jammed as it was being saved to "sent". The message does not show in sent but i do know that it did send successfully. There was about 140 messages in the sent folder at the time. I find Thunderbird a lot more user friendly than Gmail so i would like to resolve the problem. Anyone?

All Replies (3)

more options

what does an activ8 mail account have to do with gmail. I know aciv8 are a pretty bad ISP, but generally their mail does work.

more options

Thanks Matt Typo thats Webmail not Gmail. Either way the problem remains unresolved.

more options

what anti virus are you using? Does it have a firewall? They tend to block Thunderbird after updates and cause timeouts. Do you have a VPN? Getting common, but mostly incompatible with ISP mail as they tend to check your IP address as being allocated by them. The VPN one never is.