This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Error messages

  • 5 svar
  • 1 har dette problemet
  • 4 views
  • Siste svar av Terry

more options

I keep getting error messages in a pop-up at the bottom left of the Firefox window that says that the internet connection is "lost" and a few seconds later another pop up appears that says the connection is "restored." Firefox is unresponsive during the interval but the Windows 10 OS does not indicate any change in my internet connection during this period. What is going on?

I keep getting error messages in a pop-up at the bottom left of the Firefox window that says that the internet connection is "lost" and a few seconds later another pop up appears that says the connection is "restored." Firefox is unresponsive during the interval but the Windows 10 OS does not indicate any change in my internet connection during this period. What is going on?

All Replies (5)

more options

First, have your ISP check your service.

Second, turn off your modem, wifi, anything between the computer and the net. Wait about 10 seconds. then turn them back on.

Also, reboot your system.

more options

What kind of internet connection do you use ? Is this a direct hardware connection (network card) or do you use a USB connection or wireless (WiFi) connection ?

more options

It's an ethernet connection.

more options

BTW, this pop-up appears intermittently only when I am in a tab with Facebook opened.

more options

I get something similar on Facebook occasionally, a message saying chat is 'unavailable'.