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Lost emails and folders to hack..Found but how do I put them back? MAC OS!

  • 10 svar
  • 1 har dette problemet
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  • Siste svar av sfhowes

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Years of folders and files and customers gone after a virus/intruder took over.. Reinstall system software etc.. Now I found all my files and emails in a file in my profile folder, but new install gave me new thunderbird with none of my files on it.. I tried pasting them into Inbox.sbd in the Imap mail folder but it didn't work.

How Do I reinstate.. my folders...

Thank You Toni

Years of folders and files and customers gone after a virus/intruder took over.. Reinstall system software etc.. Now I found all my files and emails in a file in my profile folder, but new install gave me new thunderbird with none of my files on it.. I tried pasting them into Inbox.sbd in the Imap mail folder but it didn't work. How Do I reinstate.. my folders... Thank You Toni

All Replies (10)

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If the files you copied were mbox files - large files with no extension, named after folders - they should be copied into Mail/Local Folders in the profile, while TB is closed. They can't be copied into an ImapMail subfolder, and if you need to copy mail from a Local Folders subfolder to an IMAP folder through the TB interface, copy small numbers of messages at a time.

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ok ummm this is weird only half of the files show up after putting them in Mail/local folders... I do have half but the others ??? Help!!!

and I pointed to local folders in account settings???

I also pointed regular account to imap mail in account settings? is this correct?

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Actually only 1/4 th of the files show in thunderbird after putting them in the locals file.

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toni19 said

ok ummm this is weird only half of the files show up after putting them in Mail/local folders... I do have half but the others ??? Help!!! and I pointed to local folders in account settings??? I also pointed regular account to imap mail in account settings? is this correct?

There's no need to point to anything in Account Settings. If what you copied into Mail/Local Folders are mbox files, they should appear under Local Folders in the Folder Pane when TB restarts. Every mbox file named e.g. folder is accompanied by a folder.msf file. Ignore the msf file when copying to Local Folders - they are rebuilt automatically on restart.

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ok can't not use a directory in account settings.. you can't delete a directory or I can't

no change only 1/4 th of the files show up in local Folders..

how do I totally start over ... this isn't working

can I delete profiles completely and start over?

so upset

all my customers info in there... my back up program too old back ups won't open...

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Maybe file size issues??? a setting somewhere ??? no allowing local folders to exceed some size?

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Create a new profile from Help/More Troubleshooting, about:profiles, add the accounts, and transfer mbox files from the old profile to Mail/Local Folders in the new one.

The size of Local Folders is limited only by the free space on your computer, but when you restart TB after copying into Mail/Local Folders, it might take some time for the index to rebuild if the folder is very large, e.g. many GB.

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they are .sbd files and they have msf with them


thank you so much by they way I am a bit frantic but very grateful very grateful thank you again will keep at it. toni

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same result same files show the rest do not .. on new profile... only change was dropping those files in local folders

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I think you should post a screenshot of the files that you are copying, to confirm that they are the correct mbox files. i.e. a picture of the Finder directory. An mbox file is a text file that can be viewed in a text editor.