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Google drive + documents (sheets) are not loading

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My google drive keeps disconnecting, and google drive/google docs links are not working. I have attached a screenshot of the new tab page when I copy paste a google sheets document URL into the search bar and hit enter. After the reloading icon animates, I stay on the new tab page and the url just sits there. The debug console shows 1 GET request that is timed out (picture also attached).

I can fix the issue by completely closing all firefox windows and opening again, but it will disconnect me after some minutes.

My google drive keeps disconnecting, and google drive/google docs links are not working. I have attached a screenshot of the new tab page when I copy paste a google sheets document URL into the search bar and hit enter. After the reloading icon animates, I stay on the new tab page and the url just sits there. The debug console shows 1 GET request that is timed out (picture also attached). I can fix the issue by completely closing all firefox windows and opening again, but it will disconnect me after some minutes.
Attached screenshots

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It seems many are having problems with Google sites. You could try changing the preference mentioned in the answer linked below.

https://support.mozilla.org/en-US/questions/1375929#answer-1502270

Les dette svaret i sammenhengen 👍 1

All Replies (6)

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It seems many are having problems with Google sites. You could try changing the preference mentioned in the answer linked below.

https://support.mozilla.org/en-US/questions/1375929#answer-1502270

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Terry said

It seems many are having problems with Google sites. You could try changing the preference mentioned in the answer linked below. https://support.mozilla.org/en-US/questions/1375929#answer-1502270

I will try this today, and see how it works. Thanks for the response!

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jonzn4SUSE said

They are working for me. See screenshot Did you try Firefox in Safe Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#w_how-to-start-firefox-in-4troubleshoot-modesf5safe-modesf Also, clear your browser cache. https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox

I will try safe mode and see if it works. I have also tried clearing cache in the past and the issue persisted after a new session was started (sorry I forgot to mention it). Thanks!

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This could be a problem with the TLS 1.3 Early Data feature also known as Zero Round Trip Time Resumption (0rtt). You can try to set security.tls.enable_0rtt_data = false on the about:config page to disable this feature until this is fixed by Google or Mozilla to see if that helps.

See also:

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cor-el said

This could be a problem with the TLS 1.3 Early Data feature also known as Zero Round Trip Time Resumption (0rtt). You can try to set security.tls.enable_0rtt_data = false on the about:config page to disable this feature until this is fixed by Google or Mozilla to see if that helps. See also:

I have done this as also recommended by Terry today. Everything is working now! Reading that linked thread, I strongly believe it is the same issue. Thank you both!