This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denne tråden ble arkivert. Still et nytt spørsmål dersom du trenger hjelp.

Change Password Security Device

  • 3 svar
  • 0 har dette problemet
  • 10 views
  • Siste svar av Matt

aloiroky
aloiroky
more options

Hi there,

So everytime i launch TB this windows always show up. I have tried fill the new password but it seem nothing change, it always show up on launch.

I can fill the both of the new password with anything even with nothing and press ok and this windows will dissaper but after that i dont see any account or folder. I have tried to add an account but failed, nothing happen after i press OK button.

Thanks.

Hi there, So everytime i launch TB this windows always show up. I have tried fill the new password but it seem nothing change, it always show up on launch. I can fill the both of the new password with anything even with nothing and press ok and this windows will dissaper but after that i dont see any account or folder. I have tried to add an account but failed, nothing happen after i press OK button. Thanks.
Attached screenshots

All Replies (3)

david
david
  • Top 10 Contributor
more options

That screenshot does not look like Thunderbird. Are you running any addons? Or have some security software running on your computer?

aloiroky
aloiroky Eieren av spørsmålet
more options

Thank you for your respond David.

I only have 1 addon installed "filtaquilla", turned it off and the pop up still there. I dont have any sort of security software install. I also tried disable secure boot from bios but the pop up still there.

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

That looks a whole lot like a primary password prompt.

Try checking setting to see if you have somehow turned it's use on. https://support.mozilla.org/en-US/kb/protect-your-thunderbird-passwords-primary-password?#w_setting-a-primary-password