This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox will not load URLs or settings page

  • 2 svar
  • 0 har dette problemet
  • 9 views
  • Siste svar av paulj

more options

Windows 10, Firefox will not load URLs or settings page. Uninstalled Firefox and downloaded a new copy. Upon install system error message attached appeared but browser appeared with all my bookmarks and loading error message (attached with bookmarks erased). New pages will not load.

Windows 10, Firefox will not load URLs or settings page. Uninstalled Firefox and downloaded a new copy. Upon install system error message attached appeared but browser appeared with all my bookmarks and loading error message (attached with bookmarks erased). New pages will not load.
Attached screenshots

Valgt løsning

Did you recently uninstall an application that was using Visual C+ runtime components?

You can check for issues caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Packages) required by Firefox, especially VCRUNTIME140_1.dll.

See "Visual Studio 2015, 2017, 2019, and 2022":

You may also have to install the Visual Studio 2013 Redistributable Package. You need to reboot the computer.


Les dette svaret i sammenhengen 👍 1

All Replies (2)

more options

Valgt løsning

Did you recently uninstall an application that was using Visual C+ runtime components?

You can check for issues caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Packages) required by Firefox, especially VCRUNTIME140_1.dll.

See "Visual Studio 2015, 2017, 2019, and 2022":

You may also have to install the Visual Studio 2013 Redistributable Package. You need to reboot the computer.


more options

Did you recently uninstall an application that was using Visual C+ runtime components? No, but I noticed the same named file was in am update to the Zoom app on 3/23. I reinstalled Visual C+ and that solved problem.

Thanks.