This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denne tråden ble arkivert. Still et nytt spørsmål dersom du trenger hjelp.

ending playing video crashes firefox

  • 3 svar
  • 1 har dette problemet
  • 1 view
  • Siste svar av m1k0_38

m1k0_38
m1k0_38
more options

Hey, since 2 months firefox started crashing when a video comes to the end. I tried it in troubleshoot mode skipped to min 10:45/10:50 and played. after this 5 sec it just crashed. I noticed it on youtube but tried it on other players and it also happened. Today I also started a video on a other website and it crashed but not when starting youtube videos.

Here my last 5 crash reports: bp-8fdedc8b-c8bc-404f-9e3e-8f2fd0230813 bp-b15becdb-456b-4a22-971c-2c0c20230813 bp-9754361a-f67b-445a-9163-c88a20230813 bp-cffc46ae-9ae5-4678-a323-7b60b0230813 bp-a863679a-577e-45f4-9f4e-002bc0230810

Best regards, Michal

Hey, since 2 months firefox started crashing when a video comes to the end. I tried it in troubleshoot mode skipped to min 10:45/10:50 and played. after this 5 sec it just crashed. I noticed it on youtube but tried it on other players and it also happened. Today I also started a video on a other website and it crashed but not when starting youtube videos. Here my last 5 crash reports: bp-8fdedc8b-c8bc-404f-9e3e-8f2fd0230813 bp-b15becdb-456b-4a22-971c-2c0c20230813 bp-9754361a-f67b-445a-9163-c88a20230813 bp-cffc46ae-9ae5-4678-a323-7b60b0230813 bp-a863679a-577e-45f4-9f4e-002bc0230810 Best regards, Michal

Valgt løsning

The crash is occurring in audiohooks64.dll which is a third-party module. You can block it by visiting about:third-party in the address bar or you could identify the audio software responsible and uninstall it.

Les dette svaret i sammenhengen 👍 1

All Replies (3)

zeroknight
zeroknight
more options

Valgt løsning

The crash is occurring in audiohooks64.dll which is a third-party module. You can block it by visiting about:third-party in the address bar or you could identify the audio software responsible and uninstall it.

m1k0_38
m1k0_38 Eieren av spørsmålet
more options

Dropa said
What version of GPU driver are you using and where did you download it from? Sounds like GPU software issue.

I have the latest driver from geforce experience (Ver. 536.99).

m1k0_38
m1k0_38 Eieren av spørsmålet
more options

zeroknight said
The crash is occurring in audiohooks64.dll which is a third-party module. You can block it by visiting about:third-party in the address bar or you could identify the audio software responsible and uninstall it.

I opened the file location of audiohooks64.dll and it was Jamcast, so I uninstalled it and it worked. Thank you for help