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Denne tråden ble arkivert. Still et nytt spørsmål dersom du trenger hjelp.

account sign in & dashlane

  • 4 svar
  • 0 har dette problemet
  • 26 views
  • Siste svar av zeroknight

Mimi Osiason
Mimi Osiason
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I have to load my bank's website several times before I can sign in.

I cannot edit a dashlane item.

I am not great at using a computer. Thinking I should just change browsers. Very unhappy that I can't reach out to the company to resolve my issues.

I have to load my bank's website several times before I can sign in. I cannot edit a dashlane item. I am not great at using a computer. Thinking I should just change browsers. Very unhappy that I can't reach out to the company to resolve my issues.

All Replies (4)

zeroknight
zeroknight
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Does it still happen in Troubleshoot Mode?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window
Mimi Osiason
Mimi Osiason Eieren av spørsmålet
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Thank you for responding. I don't know what "troubleshoot mode" is. For now, I'm going to use a different browser. When I have time to become more knowledgeable, I will try your suggestions.

zeroknight
zeroknight
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Does it still happen in Developer Edition?