This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denne tråden ble arkivert. Still et nytt spørsmål dersom du trenger hjelp.

Crashes without reason (Linux)

  • 2 svar
  • 0 har dette problemet
  • 7 views
  • Siste svar av zeroknight

Mcgiwer
Mcgiwer
more options

System OS: Debian (codename: bookworm) Problem description:

I had installed a fresh version of Firefox and it's keeping to crash the pages (Error: The page has crashed) without any reason. Any troubleshoot methods (including clearing the cache, cookies, history and even restarted the network and pc.... only to fail and keep having same issue.

I had checked if there is no problem with the opened website in another web browser and in it the page was working correctly.


The issue persist from several versions of Firefox

'''System OS''': Debian (codename: bookworm) '''Problem description''': I had installed a fresh version of Firefox and it's keeping to crash the pages (Error: The page has crashed) without any reason. Any troubleshoot methods (including clearing the cache, cookies, history and even restarted the network and pc.... only to fail and keep having same issue. I had checked if there is no problem with the opened website in another web browser and in it the page was working correctly. The issue persist from several versions of Firefox

All Replies (2)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted (and Unsubmitted, if any) Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Fx115aboutcrashes

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

zeroknight
zeroknight
more options

Does it still happen in Troubleshoot Mode?

Try installing the flatpak package.