This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

loss of firefox browser

  • 1 svar
  • 0 har dette problemet
  • Siste svar av TyDraniu

dgfra547
dgfra547
more options

I tried to open my Firefox browser, but was unable to. Same thing with my Google chrome browser. I ran the troubleshooter for network problems, but unable to get a solution.

I downloaded a new Firefox browser in the hopes that it would let me access the other browser so I could retrieve all the settings, bookmarks, etc. However, everything disappeared when the new browser was installing.

Is there any way for me to retrieve that information or is it a total loss?

I tried to open my Firefox browser, but was unable to. Same thing with my Google chrome browser. I ran the troubleshooter for network problems, but unable to get a solution. I downloaded a new Firefox browser in the hopes that it would let me access the other browser so I could retrieve all the settings, bookmarks, etc. However, everything disappeared when the new browser was installing. Is there any way for me to retrieve that information or is it a total loss?

All Replies (1)

TyDraniu
TyDraniu
  • Top 25 Contributor
more options

Enter about:profiles in the address bar and check if you have there another profile with your old data.

Helpful?

Still et spørsmål

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.