This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Browser keeps redirecting to wrong country

  • 3 svar
  • 0 har dette problemet
  • Siste svar av Code Hub

lana.staroveski
lana.staroveski
more options

Hi all,

Since recently Firefox keeps redirecting me as if I'm in Switzerland where I haven't been to ever since I use the internet. My location is in Croatia. I have tried to clear cache, cookies and browsing history multiple times, use incognito mode, my language is setup to English and I don't use VPN. Nothing helped. This unfortunately requires deeper dive because I can say for certainty that an individual who illegally surveils my device deliberately made this change and something needs to be done on Mozilla's end. Is there a way to directly contact Mozilla's support or what would you suggest to do to solve this issue?

Many thanks,

Lana

Hi all, Since recently Firefox keeps redirecting me as if I'm in Switzerland where I haven't been to ever since I use the internet. My location is in Croatia. I have tried to clear cache, cookies and browsing history multiple times, use incognito mode, my language is setup to English and I don't use VPN. Nothing helped. This unfortunately requires deeper dive because I can say for certainty that an individual who illegally surveils my device deliberately made this change and something needs to be done on Mozilla's end. Is there a way to directly contact Mozilla's support or what would you suggest to do to solve this issue? Many thanks, Lana
Attached screenshots

All Replies (3)

lana.staroveski
lana.staroveski Eieren av spørsmålet
more options

I have again cleared all history, cache, cookies and data and logged in to gmail. Google's prompt shows my location is in Switzerland.

Helpful?

markwarner22
markwarner22
more options

Your Browser and computer gets their location from the O/S that tracks with your ISP for location data and if you use VPN or Proxy that will give the wrong location data. Mozilla/Firefox uses your O/S and ISP tracking location to determine your location. Firefox uses the data location it is given it has no control over that data.

Helpful?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can check the connection settings and check for possible issues with a Proxy or VPN service.

  • Settings -> General -> Network: Connection -> Settings

If you do not need to use a Proxy to connect to internet, select "No Proxy" if "Use the system proxy settings" or one of the others do not work properly.

See also:

You can use websites like these to check how your location is reported via a reverse DNS lookup of your IP:

Helpful?

Still et spørsmål

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.