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unable to update due to insecure connection

kryptonitecb3
kryptonitecb3
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This has been a problem for me for a very long time, and I'm tired of having to use chrome every time there's an update to firefox.

The issue I have is that I will get the notification saying there's an update. I click the button to update now, the browser opens the auto download page and I get a not secure connection warning. The only work around I've found is to use chrome, and sometimes I can use the "other downloads".

I'm not running a VPN, or any other networking software on my pc. This is for the full program, not the windows store app.


Secure Connection Failed

An error occurred during a connection to download.mozilla.org. The server uses key pinning (HPKP) but no trusted certificate chain could be constructed that matches the pinset. Key pinning violations cannot be overridden.

Error code: MOZILLA_PKIX_ERROR_KEY_PINNING_FAILURE 

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.
This has been a problem for me for a very long time, and I'm tired of having to use chrome every time there's an update to firefox. The issue I have is that I will get the notification saying there's an update. I click the button to update now, the browser opens the auto download page and I get a not secure connection warning. The only work around I've found is to use chrome, and sometimes I can use the "other downloads". I'm not running a VPN, or any other networking software on my pc. This is for the full program, not the windows store app. Secure Connection Failed An error occurred during a connection to download.mozilla.org. The server uses key pinning (HPKP) but no trusted certificate chain could be constructed that matches the pinset. Key pinning violations cannot be overridden. Error code: MOZILLA_PKIX_ERROR_KEY_PINNING_FAILURE The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem.

All Replies (3)

markwarner22
markwarner22
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You need to provide actual screenshot error so others can see what it is showing to know what is happening.

Helpful?

kryptonitecb3
kryptonitecb3 Eieren av spørsmålet
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I found another thread with the same issue and tried the suggestions there, no joy

https://support.mozilla.org/en-US/questions/1223625 -changed proxy settings to "no proxy" -checked hosts file -ran antivirus scan

Helpful?

kryptonitecb3
kryptonitecb3 Eieren av spørsmålet
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markwarner22 said
You need to provide actual screenshot error so others can see what it is showing to know what is happening.

I copy and pasted the text at the bottom of my post but here you go:

Helpful?

Still et spørsmål

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