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smtp problem

Andrew Fenyo
Andrew Fenyo
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I have two email accounts name@btinternet.com and I cannot send emails from either. I get the following message pop up:

Sending of the message failed. An error occurred while sending mail. The mail server responded: authentication required - Your email could not be sent. To fix this you must make a simple change to your email client (known as SMTP authentication). For advice visit http://www.bt.com/smtp. Please verify that your email address is correct in your account settings and try again.

I have checked the SMTP settings with the details on the BT website (username for the main account, server name, port number, security and authentication) but nothing changes.

I have two email accounts name@btinternet.com and I cannot send emails from either. I get the following message pop up: ****************************** Sending of the message failed. An error occurred while sending mail. The mail server responded: authentication required - Your email could not be sent. To fix this you must make a simple change to your email client (known as SMTP authentication). For advice visit http://www.bt.com/smtp. Please verify that your email address is correct in your account settings and try again. ****************************** I have checked the SMTP settings with the details on the BT website (username for the main account, server name, port number, security and authentication) but nothing changes.

All Replies (2)

arlev
arlev
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Is this something that has happened after using the account for some time? Or have you been trying to set up a server account and you have not been able to send any emails *at all*? And what about receiving them? Is that working? Have you set up IMAP or POP?

Endret av arlev

Helpful?

Andrew Fenyo
Andrew Fenyo Eieren av spørsmålet
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I have been using Thunderbird with these accounts for years!

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