This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

firefox crash since last update

more options

I have problem on Windows 7 64 bits and the latest version of FF.

Since the last update to open firefox, the process remains stuck in memory, no display.

Safe mode impossible Profil manager impossible Reinstall as no effect No Malware No crash log

I tried all the solutions proposed by KB and another of forum without success.

Thinks in advance for your help


User Agent

Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; OfficeLiveConnector.1.5; OfficeLivePatch.1.3; .NET4.0C)

I have problem on Windows 7 64 bits and the latest version of FF. Since the last update to open firefox, the process remains stuck in memory, no display. Safe mode impossible Profil manager impossible Reinstall as no effect No Malware No crash log I tried all the solutions proposed by KB and another of forum without success. Thinks in advance for your help == User Agent == Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; OfficeLiveConnector.1.5; OfficeLivePatch.1.3; .NET4.0C)

All Replies (3)

more options

I'm having the same issue, except I'm running FF on Windows Vista 32bit. Reinstallation does not solve it, and I can't access any other troubleshooting possibilities because FF won't even open, only getting stuck in memory.

more options

I'm running Snow Leopard and Firefox is constantly quitting on me - ever since the last update. Nice way to make me go back to Safari!

more options

I have un installed 3D tabs, seems to have helped. Need to test further.