This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denne tråden ble arkivert. Still et nytt spørsmål dersom du trenger hjelp.

XUL Runner Error and Clean Uninstall

  • 1 svar
  • 41 har dette problemet
  • 3 views
  • Siste svar av cor-el

LindaB
LindaB
more options

Yesterday, FF updated itself automatically to Version 3.6.6. Also, ZA Free upgraded to version version 9.2.057

Worked just fine until I turned the laptop on after lunch. Received a error message when trying to open FF "XUL Runner ERror: Platform Version 1.9.2.4 is not compatible with miniVersion >= 1.9.2.6 maxiVersion >= 1.9.2.6

From what I can gather I need to uninstall Mozilla from C drive before installing FF again. Here in lies my query:

The attachment show the contents of Mozilla folder on C drive Firefox folder on C Drive is basically the same. Do I delete the entire contents of both, one or the other?

EDIT: Attachment wouldn't load so here is the list:

A list of the files: CHROME COMPONENTS DEFAULTS DICTIONARIES EXTENSIONS GREPREFS MODULES PLUGINS RES SEARCHPLUGINS UNINSTALL

Also: AccesssibleMarshal.dll AccessibleMarshal.dll.moz-backup application.ini.mox-backup blocklist browserconfigurationproperties crashreporter crashreporter crashreport-override firefox firefox.exe.moz-callback freebl3.chk freeb13.dll install js3250.dll LICENSE mozcpp19.dll mozcrt19.dll nspr4.dll nss3.dll nsscdbi.dll nssdbm3.chk nssdbm3.dll nssutil3.dll platform plc4.dll plds4.dll plugin-container for Firefox README smime3.dll softokn3.chk softokn3.dll sqlite3.dll ssl3.dll update.locale updater updater xpcom.dll xul.dll


This happened

Every time Firefox opened

June 29, 2010

User Agent

Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)

Yesterday, FF updated itself automatically to Version 3.6.6. Also, ZA Free upgraded to version version 9.2.057 Worked just fine until I turned the laptop on after lunch. Received a error message when trying to open FF "XUL Runner ERror: Platform Version 1.9.2.4 is not compatible with miniVersion >= 1.9.2.6 maxiVersion >= 1.9.2.6 From what I can gather I need to uninstall Mozilla from C drive before installing FF again. Here in lies my query: The attachment show the contents of Mozilla folder on C drive Firefox folder on C Drive is basically the same. Do I delete the entire contents of both, one or the other? EDIT: Attachment wouldn't load so here is the list: A list of the files: CHROME COMPONENTS DEFAULTS DICTIONARIES EXTENSIONS GREPREFS MODULES PLUGINS RES SEARCHPLUGINS UNINSTALL Also: AccesssibleMarshal.dll AccessibleMarshal.dll.moz-backup application.ini.mox-backup blocklist browserconfigurationproperties crashreporter crashreporter crashreport-override firefox firefox.exe.moz-callback freebl3.chk freeb13.dll install js3250.dll LICENSE mozcpp19.dll mozcrt19.dll nspr4.dll nss3.dll nsscdbi.dll nssdbm3.chk nssdbm3.dll nssutil3.dll platform plc4.dll plds4.dll plugin-container for Firefox README smime3.dll softokn3.chk softokn3.dll sqlite3.dll ssl3.dll update.locale updater updater xpcom.dll xul.dll == This happened == Every time Firefox opened == June 29, 2010 == == User Agent == Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can see that the updater had a problem with a few files: AccessibleMarshal.dll.moz-backup application.ini.mox-backup firefox.exe.moz-callback

These files could not be updated because they were probably locked or used by security software. You need to remove all files to be sure that they all can be recreated by doing a clean reinstalll.