This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox "Freezes" at startup BUT is still running whatever's in it.

  • 2 svar
  • 29 har dette problemet
  • 1 view
  • Siste svar av jr131981

more options

When I start Firefox 3.6.6 90% of the time it's frozen and I cannot click anywhere in the window BUT say if I restore my tabs and a youtube video is there, the youtube video WILL play and everything but I cannot click anywhere or do anything. This requires me restarting Firefox numerous times until I can finally use it. It is not a problem with my mouse as it only happens with Firefox. If necessary I will make a video of this problem showing in more detail.

This happened

Every time Firefox opened

== I updated to 3.6.6

When I start Firefox 3.6.6 90% of the time it's frozen and I cannot click anywhere in the window BUT say if I restore my tabs and a youtube video is there, the youtube video WILL play and everything but I cannot click anywhere or do anything. This requires me restarting Firefox numerous times until I can finally use it. It is not a problem with my mouse as it only happens with Firefox. If necessary I will make a video of this problem showing in more detail. == This happened == Every time Firefox opened == I updated to 3.6.6

All Replies (2)

more options

Try creating a test profile at Managing Profiles to see if the problem persists. But before creating a test profile try Diagnose Firefox issues using Troubleshoot Mode to see if a addon or extension is causing it.

more options

not sure if it was the same problem i had, but somehow i had the "conduit engine" addon installed. when i opened firefox, it would work for about 5s then freeze. i could open a subsequent firefox window and it would work fine. after i uninstalled the conduit engine addon, firefox works fine.