This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I get the error: Platform version '1.9.2.6' is not compatible with minVersion>=1.9.2.8. How do I make it compatible?

  • 4 svar
  • 74 har dette problemet
  • 6 views
  • Siste svar av TonyE

more options

I get an error message. Error: Platform version '1.9.2.6' is not compatible with minVersion>= 1.9.2.8 maxVersion

I get an error message. Error: Platform version '1.9.2.6' is not compatible with minVersion>= 1.9.2.8 maxVersion

All Replies (4)

more options

Download a new copy of the Firefox installer from http://www.mozilla.com/ Delete the Firefox installation directory, default location is C:\Program Files\Mozilla Firefox\ For 64-bit Windows it is normally at C:\Program Files (x86)\Mozilla Firefox\ Re-install Firefox.

Deleting the installation directory will not delete your bookmarks, passwords and other user data, which are stored elsewhere.

more options

I did what was written above, but it did not work

more options

You did delete the "C:\Program Files\Mozilla Firefox\" directory?

It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

See also http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall You can skip the step to create a new profile, that is not necessary for this issue.

more options

After trying, failing, and reading again I found out that the solution is to install firefox in a directory with a new name.