This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denne tråden ble arkivert. Still et nytt spørsmål dersom du trenger hjelp.

excite video is a black screen and won't play

  • 1 svar
  • 6 har dette problemet
  • 2 views
  • Siste svar av TonyE

signmakers
signmakers
more options

excite video is a black screen w/ circled arrow and play beneath, when i click" play", circle and play goes away leaving black screen. do i need a patch, i just updated to most recent version of firefox to no avail

excite video is a black screen w/ circled arrow and play beneath, when i click" play", circle and play goes away leaving black screen. do i need a patch, i just updated to most recent version of firefox to no avail

All Replies (1)

TonyE
TonyE
  • Moderator
more options

Excite uses the Flash player to play embedded YouTube videos. The latest versions of the Flash player use hardware acceleration, and for some this can cause problems with playing videos. Try disabling the hardware acceleration in Flash to see if it helps. To do that right-click on a Flash video and choose Settings. The first tab (display tab) should be displayed. On that tab uncheck “Enable hardware acceleration", then close the settings and see if you can play the videos.