This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

When watching Youtube, there is no picture, but on Internet Explorer there is. How come?

  • 1 svar
  • 10 har dette problemet
  • 1 view
  • Siste svar av cor-el

more options

When opening YouTube in Firefox there is sound, but the picture immediately disappears. On Internet Explorer there are no problems. It might have to do with updating of Firefox some week ago.

When opening YouTube in Firefox there is sound, but the picture immediately disappears. On Internet Explorer there are no problems. It might have to do with updating of Firefox some week ago.

All Replies (1)

more options

Clear the cache and the cookies from sites that cause problems.

  • "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
  • "Remove the Cookies" from sites causing problems: Tools > Options > Privacy > Cookies: "Show Cookies"