This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

My back button doesn't work, even in safe mode with addons disabled and even though my bookmarks work fine.

  • 3 svar
  • 11 har dette problemet
  • 56 views
  • Siste svar av cor-el

more options

After upgrade to v4, my back button doesn't work. I tried disabling addons and running in safe mode, and it still doesn't work. My bookmarks came through the update fine and work fine. The back and forward buttons appear, but they are greyed and don't work

After upgrade to v4, my back button doesn't work. I tried disabling addons and running in safe mode, and it still doesn't work. My bookmarks came through the update fine and work fine. The back and forward buttons appear, but they are greyed and don't work

All Replies (3)

more options

This can be a problem with the file places.sqlite that stores the bookmarks and the history.

more options

No help. When I drop down the history, it's there and working, so I can go back using that method, but it's quite cumbersome. The bookmarks are there and working. As far as I can see, the only thing not working is the back/forward buttons. They appear, but they are greyed out and don't work. My best bet may be to give up on v4 and go back to the previous version, which worked.

more options

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).