This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I can't play what appear to be embedded videos.

  • 1 svar
  • 7 har dette problemet
  • 2 views
  • Siste svar av cor-el

more options

From this site: www.cincinnati.com, I can't play any of the videos from their Video Library. I get the page where they are to be played but no frame or border, just white space. The same videos play in IE 6.0.

I've cleared cache as suggest by the site to no avail. If there is a link to a YouTube video, it plays in Windows Media Player. I have Quick Time installed.

From this site: www.cincinnati.com, I can't play any of the videos from their Video Library. I get the page where they are to be played but no frame or border, just white space. The same videos play in IE 6.0. I've cleared cache as suggest by the site to no avail. If there is a link to a YouTube video, it plays in Windows Media Player. I have Quick Time installed.

Endret av jbacinti

All Replies (1)

more options

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).